Kentarious Bailey

Participate in the management of Automated Information Systems (AIS) and network enterprise systems, support, network operations comprised of a variety of operating systems and third-party applications, web-based platforms, and the information system tools derived from them. Maintain currency as these systems evolve. Activities include the following:

• Troubleshoot and implement approved corrective actions for secure and non-secure Automated Data Processing Equipment (ADPE) hardware, such as video teleconference systems and client/server computer systems
• Provide basic troubleshooting for network switch, router and firewall
• Provide installation services for network and telephone communications lines running over copper fiber and terminate copper with RJ-45/RJ-11 and fiber with UNICAM connectors as provide by the Government
• Advise, troubleshoot, and implement approved corrective actions for secure and non-secure ADPE software, such as Microsoft Server/Client environments, Microsoft database systems, printing, backup, file services, SharePoint, etc.
• Install, maintain, and operate classified and unclassified electronic messaging services
• Participate in the inventory process for all ADPE-related items (includes hardware, software, media, licenses, etc.) using Government provided systems
• The Contract shall assist the Government in the preparation of appropriate inventories and property documentation to update ADPE equipment inventories maintained by DAF RCO-FSU as regularly scheduled by the Government
• Clients to be supported: Windows 10, 11, and any future clients as they evolve
• Servers to be supported: Windows 2012, 2012 R2, 2016, 2019, VMware 6, and any future servers as they evolve

Perform Customer Service Desk duties such as coordinating work order documents with customers, and elevating work order documents to IT Government lead, as necessary. Close-out of work order documents when completed

• Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
• Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
• Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
• Prepare system for operational use and support operational tests.
• Review, prepare, and update AIS accreditation packages.
• Notify customers when changes occur that might affect AIS accreditation/certification.
• Perform AIS self-inspections.
• Provide security coordination and review of all system test plans.
• Identify AIS vulnerabilities and implement countermeasures.
• Ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
• Perform VTC System Administration, Scheduling, & Configuration.
• Provide guest networks Client Support.
• Perform account creations, changes, & deletions.
• Provide Help Desk & troubleshooting.
• Perform Hardware/Software System Configuration, upgrades, and modifications.
• Provide Personal-Issue Laptop Support.
• Perform Media Control & Accountability.

• Maintain network accreditation’s Authorization Operate (ATO) by implementing Risk Management Framework (RMF) guidelines using Enterprise Mission Assurance Support Service (eMASS).
• Keep system owner aware of any risk changes and/or recommendations to improve security posture on the network.
• Perform Cyber Security Liaison and Functional Systems Administrator responsibilities to configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, maintain LAN equipment/server, request and build user accounts, process AFCERT updates and process updates for PC virus detection.
• Collect and disseminate information (distribute mail/messages) for internal/external review, process communication and distribution, and maintain suspense files.
• Maintain required access documents for Air Force Military Data Center (MilPDS) users and complete annual access verification; and perform daily MilPDS, OBIEE and DEPCON product recovery and distribution actions.
• Maintain publication files, the file system and serve as Publication and File Manager.
• Maintain stock of blank forms. Database used to perform this task is AFIRMS (Air Force Records Information Management System).
• Create and maintain MPF and CPF SharePoint pages.

• Managed Tier 1 service desk that provides support to 6.5K users.
• Created/managed distribution lists, security groups and accounts in Air Force NetIQ Directory and Resource Administrator (DRA).
• Perform investigative administration to incident response operations in support of Cyber Security Operations Center for malware, spyware, trojans, unauthorized software or data spillage.
• Utilized Windows Deployment Server (WDS) to image PCs to Standard Desktop Configuration (SDC) using PXE boot over the network which provided expedited deployment and reduced user downtime in order to maintain AFNET requirements.
• Implemented software patches and security fixes as required by the network operations and security center.
• Provides enhanced network assistance and technical support to resolve user problems.
• Resolves service request, communications support, computer issues, VoIP & POTs, network faults and outages across Moody AFB.
• Leveraged IT Service Request Management Suite (ITRM/BMC) Remedy ticketing to enter, document, track, coordinate, route, resolve and close user tickets.
• Investigate and resolve known administrative and technical communications problems using COTs and GOTS.
• Consistently installs applications equipment, flawlessly connects peripherals and seamlessly install/delete client level software.
• Manage and establish network user accounts.
• Create and maintain a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support.
• Asset management to ensure proper accountability of users’ desktops, laptops, and mobile devices.
• Account Management, perform voice, data, video account creation and deletion, and modification service to installation users. Provide means and or direction for users to unlock Common Access Cards (CAC).
• Utilize Identity Service Engine (ISE) to troubleshoot network connectivity errors and ensure devices are correctly profiled to enable network authentication.

• Perform technical team leadership role in a matrixed environment for enterprise business support and project-based applications development within an array of diverse systems and technologies architecture.
• Managed the daily shipment and drop off each new system with an outside contractor.
• Coordinated the assessment, planning, and scheduling of the computer refresh.
• Implemented and maintained management and monitoring/virus protection software across the company.
• Daily use of Active Directory, manage tickets through remedy, and account management.
• Hardware and software replacement for machines.

• Providing computer hardware and software support.
• Configuring, assembling and installing laptops, microcomputers, and workstations.
• Implemented software patches and installed new versions to eliminate security vulnerabilities to protect user data.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall efficiency.

• Provided network, hardware and software support to over 1500 users.
• Created and managed user accounts on Active Directory.
• Performed and organized Windows 7 to Windows 10 migration.
• Imaged desktops, laptops, and managed multifunctional printers in my organization.
• Performed Network Administration (NA); installs, configures and maintains network equipment within the Local Area Network (LAN).
• Provide training to new and existing soldiers as needed.
• Create and manage accounts on SIPR for new and existing users.

• Served as the Help Desk Supervisor in Advisory Post (AP) Lightning.
• Provided network, hardware, and software support to over 800 customers.
• Created and managed user accounts on Active Directory.
• Worked with Remedy to manage and escalate trouble tickets.
• Facilitated on network expansions to include fiber optic installation and cable runs.
• Reimage laptops and desktops for users at AP Lightning.