Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kentavius Means

Murfreesboro,TN

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Supervisor

MS Companies
07.2022 - Current
  • Maintained QA programs.
  • Directed and supervised 32 employees involved in product inspection and quality control procedures.
  • Monitored activities and supporting systems in salesforce settings to check compliance with all institutional and regulatory requirements
  • Established inspection equipment to meet quality control standards.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in automotive industry settings.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Warehouse Lead

People Ready Staffing
02.2015 - Current
  • Used computer and company software to enter shipment and inventory records.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Trained employees on equipment operation and safety protocols.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Maintained inventory records with timely updates.
  • Supervised warehouse operations by managing employees during shifts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Monitored performance and safety practices of 25-person warehouse staff
  • Supervised warehouse operations by managing employees during shifts
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment

Robotic Technician Manager

NPSG
03.2021 - 05.2023
  • Delivered exemplary customer service, prompting positive interactions.
  • Provided mentoring, training and leadership for all IT department members.
  • Supervised implementation project designed to improve system productivity.
  • Reviewed information from projects and suggested improvements gleaned from this analysis.
  • Collaborated with customers to assess and mitigate cost and safety risks.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Supervised staff performing daily activities.
  • Reviewed and analyzed financial reports to determine appropriate action.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Managed scheduling for 20 employees.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory
  • Managed implementation of new technological improvements resulting in increased efficiency
  • Analyzed project-related information and made recommendations based on discoveries

Education

Some College (No Degree) -

Florida Agricultural And Mechanical University
Tallahassee, FL

High School Diploma -

Lely High School
Naples, FL
06.2012

Skills

  • IT department leadership
  • Project management expertise
  • Presentations and public speaking
  • Quality control
  • Health and safety regulations
  • Workforce training
  • Staff training and mentoring
  • Conflict management
  • Customer relations specialist
  • Microsoft Office Suite expert
  • Customer service
  • First Aid/CPR
  • Supervision & leadership
  • Troubleshooting
  • Experience in leadership
  • Database documentation
  • Planning production
  • Logistics oversight
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • People skills
  • Critical thinking
  • Analytical
  • Flexible schedule
  • Problem resolution
  • Quality assurance standards
  • On-site product demonstrations
  • Sales force

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted from temp to manager, in less than 12-months.
  • Led team to achieve project deadlines, earning recognition from upper management and financial reward.

Certification

  • Association for Project Management (APM)
  • OSHA 10

  • Certified Safety Professional
  • Certified Hazardous Materials Manager

Timeline

Quality Supervisor

MS Companies
07.2022 - Current

Robotic Technician Manager

NPSG
03.2021 - 05.2023

Warehouse Lead

People Ready Staffing
02.2015 - Current

Some College (No Degree) -

Florida Agricultural And Mechanical University

High School Diploma -

Lely High School

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Kentavius Means