Kent D Kohli, CDT
Lindon
Summary
Experienced Dental Laboratory Technical Educator & Manager for multiple dental ceramic manufacturers and dental supply companies. Well-known and recognized within the dental lab industry by his peers for his technical expertise, his integrity, his customer-centric approach to service and support, and his servant leadership mentality. A dynamic CEO with a proven track record at Natural Aesthetics, Precision Dental Designs, Utah Valley Dental Lab and nSequence Guided Prosthetics leverages critical thinking, problem solving expertise and operational excellence to drive substantial business growth. Recognized for enhancing brand reputation and fostering a customer-focused culture, resulting in increased employee satisfaction and retention. Accomplished in strategic planning and technical troubleshooting, with a commitment to innovation and excellence.
Overview
34
34
years of professional experience
Work History
CEO/Partner
Natural Aesthetics
01.2024 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Collaborated with clients and their staff to improve overall communication, attain more aesthetic restorative outcomes and ultimately to build their brands and grow their restorative practices.
- Treatment diagnosed & planned patient cases with dentist clients and offered restorative insights and expertise from my decades of experience. Mostly smile design, full arch and full mouth cases.
- Conducted regular technical and clinical education events and webinars to enhance communication between the clinic and the lab, as well as to elevate the level of aesthetic excellence we attained in our restorative outcomes.
- Provide techno-clinical support on subjects ranging from bonding to prepping to impression techniques.
- Providing an extraordinary customer service experience and superior restorative products & services.
CEO/Owner
Precision Dental Designs
06.2022 - 01.2024
- Managed all aspects of the business, including:
- Brand Building
- Accounts Payable and Accounts Receivable
- Client-Lab Relations
- Technical Trouble Shooting with Clients & Auxiliaries
- Restorative Case Diagnosis and Treatment Planning
- Human Resource Management
- Supply Chain Management
- Technical Education and support for clients & auxiliary staff members
- Adminstered a technical education program for Employees (technicians)
- Bookkeeping
- Creating & Managing Budgets
- Career Pathing for Employees
- Created Technical Presentations for Clients & Staff, as Well as Technicians within the Lab.
COO
Utah Valley Dental Lab
06.2018 - 06.2022
- Established and lead a corporate culture initiative of inclusivity, diversity and gratitude which lead to increased employee satisfaction, dramatically improved employee retention, and ultimately lead to a feeling of community within the lab.
- Managed budgets and financial forecasting to ensure fiscal responsibility and maintain profit margins.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
- Lead root cause analysis sessions and ‘innovation engineering’ where my team was tasked with troubleshooting existing technical, process and personnel issues. Subsequently lead my team to identify opportunities for improvements, and then created and executed plans for affecting real change.
- Developed high-performing teams through effective hiring, training, and performance management strategies.
- Negotiated key partnerships with vendors, suppliers, and other stakeholders for improved collaboration and resource allocation.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
- Oversaw the development of new products or services from conception to market launch.
- Mentored employees at all levels within the organization to support their professional development goals.
- Influenced company culture by promoting core values like integrity, accountability, innovation, teamwork, and excellence throughout daily operations.
- Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
- Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
- Drove process improvements across multiple business units, resulting in increased productivity levels.
- Implemented innovative solutions to drive continuous improvement in product quality and customer satisfaction.
- Partnered with HR on employee engagement initiatives that enhanced workplace morale while reducing turnover rates.
- Lead a Customer-Centric growth strategy to grow UVDL’s annual revenue from $8M to $19M in 4 years and a net profit of 23+%.
- Participated in the Hornbrook Group/UVDL education program as a faculty member and instructor on advanced smile design, functional occlusion and full mouth reconstruction.
President/General Manager
NSequence Guided Prosthetics (NDX)
01.2015 - 06.2018
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Supported project management team for optimal performance.
- Reduced operational costs through strategic cost management initiatives.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Represented organization at industry conferences and events.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Monitored key business risks and established risk management procedures.
- Initiated strategy to drive company growth and increase market share and profitability.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Cultivated company-wide culture of innovation and collaboration.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Directed technological improvements, reducing waste and business bottlenecks.
- Devised and presented business plans and forecasts to board of directors.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
CEO/ Owner
Contemporary Dental Aesthetics
05.2008 - 01.2015
- Managed all aspects of the business, including: Accounts receivable, accounts payable, customer services, client-lab relations, patient diagnosis & treatment planning, technical support for clients & auxiliaries, human resources within the lab, career pathing, root cause analysis, creating operational sop’s, creating/implementing/ensuring laboratory best practices, delegation & follow-up to ensure accountability, etc.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Achieved remarkable year-over-year revenue growth through strategic product diversification and market analysis.
- Championed data-driven decision-making culture, enhancing business intelligence and strategic planning capabilities.
- Nurtured key strategic partnerships that resulted in enhanced product offerings and expanded customer base.
- Elevated brand visibility and market share with launch of highly successful digital marketing campaign.
- Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Directed launch of innovative products, capturing new market segments and driving revenue growth.
North American Director of Technical Education & S
Zahn Dental/Kuraray Noritake
01.2004 - 05.2008
- Managed North American call center, including technical support personnel and 1098 subcontractors.
- Managed and directed the technical support staff to take 45-55 daily telephone calls needing technical assistance and support in a timely manner.
- Lectured, demonstrated, conducted hands-on courses, and taught in some technical education capacity 30-40 times annually.
- Authored numerous techno-clinical articles annually in trade magazines & clinical journals.
- Recruited, interviewed, contracted and hired many KOLs, educators and lecturers to help build company brand and to support and educate our valued customers within North America.
- Wrote, edited, photographed and created all company technical manuals, brochures, PowerPoint presentations and web content for all products within the brand.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations. lol
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Drove significant market share growth with launch of innovative product lines.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Fostered culture of innovation, encouraging development of cutting-edge solutions.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
- Pioneered adoption of sustainable practices, leading to industry recognition and awards.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
North American Director of Technical Education & S
Microstar Corporation
08.2001 - 01.2004
- Directed and managed North American technical education & support programs.
- Directed & fielded 50-60 technical support & educational calls daily. Included managing both employee technicians and outside KOL/1098 contracted support/education specialists.
- Created, directed and managed North American technical education & support budget, while attaining strategic goals and maintaining budget.
- Taught 24-30 technical courses annually, as well as gave 12-15 technical lectures annually to restorative study clubs, lab associations, trade shows, dental conferences and other dental organizations.
- Conducted significant research & development on existing & new products and techniques, while recording all data, creating reports on r&d activities and findings and ultimately reporting to the executive team.
- Evaluated existing technologies and instructions for use to determine viability, predictability and efficiency in an effort to simplify processes for customer base while maintaining optimal laboratory and/clinical outcomes.
- Wrote all technical instructions and technique manuals, as well as developed web content to facilitate customer accessibility to technical education information.
- Planned educational events & courses, created course curricula and created ifu’s and best practice technique manuals for all ceramics within the Microstar family of ceramics.
- Co-developed the ‘Authentic Press-to-metal’ technique which gained fame and recognition worldwide.
CEO/ Owner
Contemporary Dental Aesthetics
01.1991 - 08.2001
- Established & founded CDA, a high-end boutique dental laboratory in Roy, UT.
- Fabricated orthodontic study models and ortho Hawley retainers for orthodontists.
- Provided aesthetic model & die services to local dental labs.
- Provided precise crown & bridge pfm frameworks to local labs.
- Waxed up aesthetic full arch & full mouth diagnostic wax-ups for other high-end cosmetic boutique labs.
- Fabricated aesthetic high-end full cast gold restorations for demanding dental practitioners.
- Managed all aspects of the business, technically and financially.
Education
Graduate, Dental Technician - Fixed Prosthodontics
CRA Fixed Prosthodontics For Private Dental Techni
Provo, UTAssociate Degree - Pre-Dental Studies
Weber State University
Ogden, UTPre-Dental Studies
The University of Utah
Salt Lake City, UTSkills
- Critical Thinking
- Root Cause Analysis
- Detail-oriented
- Master Dental Technician
- R&D Experience in Dental Ceramics, Dental Investment, Dental Ceramic Firing Furnaces, Dental Ceramic System/Color & Translucency, Pressable Ceramic, Press-to-Metal and Press-to-Zirconia
- Technical Troubleshooting & Support
- Listening, Understanding, Restating & Resolution of Customer Concerns/Problems
- Communication (written and verbal)
- Writing- Published Author, “Smile Beautifully “ and Numerous Technical Manuals, IFU’s, Technical Manuals, Sales & Marketing Brochures, Techno-clinical Articles, etc
- Leadership
- Management
- Self-driven
- Master Student
- Organized
- Effective Planner
- Problem Solving
Accomplishments
- Eagle Scout
- ‘Semper Fidelis’ Award- Weber State University Music Dept.
- Outstanding Freshman Musician- WSU
- Board Certified Dental Technician (NBC) CDT (dental ceramics)
- Recognized Member of International Trumpet Guild
- Appointed an International Technical Instructor, Hands-on Clinician and Lecturer Noritake Dental
- Appointed KOL GC America
- Appointed KOL & Advisory Board Mbr Ivoclar Vivadent
- Appointed as Vice Chair and Board of Directors of the National Association of Dental Laboratories
- Father of Four, Grandfather of Four
Affiliations
The National Association of Eagle Scouts
The International Trumpet Guild
The American Academy of Cosmetic Dentistry
The American Prosthodontics Society
Kois Center for Excellence
National Association of Dental Laboratories
The National Board for Certification
International Instructor Kuraray Noritake Dental
KOL Zahn Dental
KOL Kuraray Noritake Dental
Timeline
CEO/Partner
Natural Aesthetics
01.2024 - Current
CEO/Owner
Precision Dental Designs
06.2022 - 01.2024
COO
Utah Valley Dental Lab
06.2018 - 06.2022
President/General Manager
NSequence Guided Prosthetics (NDX)
01.2015 - 06.2018
CEO/ Owner
Contemporary Dental Aesthetics
05.2008 - 01.2015
North American Director of Technical Education & S
Zahn Dental/Kuraray Noritake
01.2004 - 05.2008
North American Director of Technical Education & S
Microstar Corporation
08.2001 - 01.2004
CEO/ Owner
Contemporary Dental Aesthetics
01.1991 - 08.2001
Graduate, Dental Technician - Fixed Prosthodontics
CRA Fixed Prosthodontics For Private Dental Techni
Associate Degree - Pre-Dental Studies
Weber State University
Pre-Dental Studies
The University of Utah
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