Kente Baxter

• Collected on delinquent accounts to reduce overdue balances.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
• Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Able to use computer multiple monitors at once
• Self starter

Youth program teaching about construction

Helping with habitat humanities/goodwill

• Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
• Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
• Connected unit to a suction hose to pull any particles from out the flex hose to make sure air flow is good
• Increased longevity of HVAC systems by performing preventive maintenance.
• Clean out the units changing air filters

• Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
• Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Being able to install solar panels and reading blueprints

• Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
• Contributed to overall team success by meeting daily production targets consistently.
• Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
• Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
• Connecting the shifting cable and putting trucks system online
• Driving truck off the line when it was completed
• Flexible between multiple stations