Kent E. Garshwiler, Sr

• Managed incoming communication and inquiries, ensuring timely and accurate responses.
• Handled escalated calls with diplomacy, de-escalating situations while addressing customer concerns effectively.
• Resolved customer complaints with professionalism, maintaining a positive company reputation.

• Assisted customers with product selection and inquiries, enhancing overall shopping experience.
• Maintained cleanliness and organization of deli area, ensuring compliance with food safety regulations.
• Operated slicing and packaging equipment efficiently, delivering high-quality products to customer.

Daily Home delivery of local and national newspapers.

• 750-800 local subscribers.
• Challenging at times due to weather dictates.

• Operated and maintained various printing presses, ensuring optimal performance and quality output.
• Monitored print quality throughout production, making necessary adjustments to meet standards.
• Trained new press operators on machinery operation, safety protocols, and best practices in printing processes.
• Implemented process improvements that enhanced print quality and reduced material waste during operations.
• Managed inventory of supplies, ensuring availability of materials needed for uninterrupted production schedules.
• Demonstrated commitment to continuous improvement by attending industry conferences, seminars, and workshops related to press operations techniques.
• Delivered exceptional customer satisfaction through adherence to project specifications and deadlines.
• Collaborated with team members to ensure timely completion of high-quality print jobs.
• Contributed to cost savings initiatives by implementing waste reduction measures during the printing process.
• Developed strong working relationships with suppliers to guarantee consistent delivery of high-quality materials at competitive prices..
• Managed multiple projects simultaneously while prioritizing tasks according to production schedules and deadlines.
• Managed scheduling and resource allocation to meet production targets effectively.
• Led team meetings to communicate goals, address concerns, and foster collaboration.
• Responded to and resolved customer questions and concerns.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Managed staff hiring, training and supervision.
• Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Oversaw daily operations to ensure efficiency in printing processes and workflows.
• Led cross-functional teams in executing production schedules and meeting deadlines.
• Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.