Kenteria Thomas
Northport,Al
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service representative position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
RCA
Postal Service
09.2023 - 11.2023
- My job title was a rural carrier
- I worked when the regular rural carrier was off or needed help
- I was guaranteed to work on Saturdays and Sundays.
- I am skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Customer Service Representative
Alorica
11.2022 - 07.2023
- I worked in collections for a company based out of New York
- I helped customers process payments and discuss their bills
- Set up payment plans, start and stop services, and cancel payments.
- I enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Alorica was a streamlined call center process for improved efficiency and reduced wait times.
- I resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- I assisted customers in navigating the company website and placing online orders, improving the overall user experience.
- I developed strong product knowledge to provide informed recommendations based on individual customer needs.
Team Member
Ard Logistics
02.2022 - 11.2022
- My job as a team member was to build pipes for the gas tanks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Production Worker
Lear
09.2019 - 09.2021
- I steam and press wrinkles out of the car seats for Mercedes Benz
- I used a steamer iron and other work tools to get the seats as neat as possible.
- I enhanced product quality by conducting regular inspections and identifying areas for improvement.
- I collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- I maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Online Grocery Pickup
Walmart
08.2017 - 09.2019
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Customer Service Representative
FIS Global
08.2013 - 06.2017
- I answered phone calls from customers who needed help with their Ebt, Social Security cards, and child support cards
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- My job was to cancel and issue replacement cards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Host/Cashier
Buffalo Wild Wings
12.2011 - 09.2013
- Meet and greet customers
- Sit them at the bar or in the dine-in area
- Take and place orders for customers who place to-go orders and call-in orders
- Help bring out food and clean the dine-in area and bathroom.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Cashier
Zaxbys
02.2008 - 12.2010
- Meet and greet customers
- Handle all money transactions, run the cash register, take orders in the drive-thru.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Business Administration And Management
Independence University
Salt Lake City, UT05.2020
No Degree - Office Administration / Paralegal Studies
Shelton State Community College
Tuscaloosa, AL02.2013
High School Diploma -
Paul W Bryant High School
Cottondale, AL05.2010
Skills
- PPE use
- Task Prioritization
- Organization
- Problem-Solving
- Calm Under Pressure
- Relationship Building
- Interpersonal Communication
- Appointment Scheduling
- Data Entry
- Account Updating
- Call Management
- Product Knowledge
- Data Collection
- Multi-Line Phone Talent
- CRM Software
- Call Center Operations
- De-Escalation Techniques
- Active Listening
- [Software] CRM System Proficiency
- Microsoft Outlook
- Delivery Scheduling
- Payment Processing
- Customer Relations
- Equipment Operation
- Cleaning
- Customer Service
- Cash Handling
- Workplace Safety
- Facility Cleaning
- Positive Attitude
- Money Handling
- Staff Education and Training
- Attention to Detail
- Quality Inspections
- Following Instructions
- Lift [Number] Pounds
- Parts Labeling
- Heavy Lifting
- Collaboration and Teamwork
- Safety Understanding
- Clear Communication
- Decision-Making Capabilities
- Component Assembly
- Order Preparation
- Computer Skills
- Interpersonal skills
- Process improvement
- Quality assurance
- Effective communication
- Networking abilities
- Relationship building
- Critical thinking
- Organizational skills
- Customer service orientation
- Call Center Experience
- Microsoft Office Suite
- Money Handling Abilities
References
- Tiffany Bostic, 205-765-5724
- Shakendra Webb, 205-4772
Languages
English
Native or Bilingual
Timeline
RCA
Postal Service
09.2023 - 11.2023
Customer Service Representative
Alorica
11.2022 - 07.2023
Team Member
Ard Logistics
02.2022 - 11.2022
Production Worker
Lear
09.2019 - 09.2021
Online Grocery Pickup
Walmart
08.2017 - 09.2019
Customer Service Representative
FIS Global
08.2013 - 06.2017
Host/Cashier
Buffalo Wild Wings
12.2011 - 09.2013
Cashier
Zaxbys
02.2008 - 12.2010
Associate of Science - Business Administration And Management
Independence University
No Degree - Office Administration / Paralegal Studies
Shelton State Community College
High School Diploma -
Paul W Bryant High School
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