KENTESSA WALKER
Pensacola,US
Summary
Eager to be apart of a growing field. Exceptional attention to detail, collaboration, and typing skills. Professionally trained medical assistant, with a long background of medical reception experience.
Overview
11
11
years of professional experience
Work History
Medical Call Center Specialist
Sacred Heart Medical Group
07.2018 - Current
- Answer incoming calls up to 60+ calls daily
- Manage multiple complex physician schedules to meet the demands of urgent to non urgent appointments.
- Follow up with patients to reschedule missed appointments.
- Record detailed messages and create tasks for the appropriate team member.
- Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Assist patients with cancelling and confirming appointments.
- Assist in recording patient triage records.
- Data entry, recording and verifying demographics and insurance information.
- Assess patient symptoms via phone triage
- Provide patient with cardiovascular education
- Record new patient demographics, requesting for new patient appointments.
- Provide patient with cardiovascular education.
Relationship Banker
Regions Bank
05.2015 - 07.2018
- Answered a consistent flow of incoming calls providing excellent customer service.
- Established new customer accounts including checking, savings lines of credit and loans
- Troubleshooted company's online products; instruct bankers during a thorough walk-through.
- Created strategies to develop and expand sales of services to existing customers.
- Assisted bankers with ordering checks and reissuing out debit cards.
- Sold credit cards
Front Desk Receptionist
Holiday Inn Express & Suites Pensacola W I
05.2013 - 05.2015
- Welcomed guests, explained hotel policies, and provided detailed information about the area, transportation, tourist attractions, and restaurants, as well as booking cabs and tours for them
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints
- Engaged in courteous conversation during check in and check out procedure
- Verified payment information multiple times throughout booking process
- Provided a generous quality of care and hospitality.
Education
Diploma - Registered Medical Assistant
Virginia College Pensacola
Pensacola, FL08.2015
Skills
- Medical Terminology
- EMR Systems
- Customer Service
- Inbound/Outbound Calls
- Patient Scheduling
- Demographics
- Vital Signs
- HIPAA Regulations
- Team Leadership
Timeline
Medical Call Center Specialist
Sacred Heart Medical Group
07.2018 - Current
Relationship Banker
Regions Bank
05.2015 - 07.2018
Front Desk Receptionist
Holiday Inn Express & Suites Pensacola W I
05.2013 - 05.2015
Diploma - Registered Medical Assistant
Virginia College Pensacola
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