Kentia Joseph
Columbus,OH
Summary
A highly adaptable and results-driven professional with over a decade of experience in customer service coordination , sales management and administrative assistant. Proven ability to manage teams , maintain confidentiality and ensure the accurate delivery of diverse information. Recently obtained a work permit in the United States, seeking opportunities to leverage extensive experience in a dynamic environment.
Overview
15
15
years of professional experience
Work History
Delivery Coordinator
NOVAMAT S.A
03.2021 - 06.2024
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Coordinated delivery operations and managed customer service remotedly from the US.
Sales Manager
Novamat S.A
07.2017 - 02.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided training and mentorship to new sales staff.
Administrative Assistant
Agence Française De Développement(AFP)
05.2012 - 12.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Casa Solution
05.2009 - 01.2010
- Provided administration support, managing schedules, communications and office documentation.
Education
Diploma - Studies in Accounting
Julien Craan School of Business
Port-au-prince , Haiti05.2018
Diploma In Technical Chemistry - Chemistry
CHEMTEK
Port-au-prince , Haiti07.2009
High School Diploma -
Institution La Source
Port-au-prince , Haiti06.2005
Skills
- Strong team leadership and mobilization
- High adaptability to change and remote work environments
- Excellent confidentiality and information management
- Initiative and problem-solving abilities
- Multilingual: fluent in French and Creole , improving in English , basic knowledge of Spanish
Timeline
Delivery Coordinator
NOVAMAT S.A
03.2021 - 06.2024
Sales Manager
Novamat S.A
07.2017 - 02.2021
Administrative Assistant
Agence Française De Développement(AFP)
05.2012 - 12.2012
Administrative Assistant
Casa Solution
05.2009 - 01.2010
Diploma - Studies in Accounting
Julien Craan School of Business
Diploma In Technical Chemistry - Chemistry
CHEMTEK
High School Diploma -
Institution La Source
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