Kentiarra Beason
Decatur,MS
Summary
Dynamic Assistant Manager with a proven track record at Sonic DriveIn, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and staff development, significantly boosting team performance. Skilled in sales monitoring and fostering employee engagement, adept at driving success through innovative strategies and effective communication.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sonic DriveIn
12.2019 - 01.2025
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Concentrix
12.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Newton High School
Newton Ms05-2016
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Closing oversight
- Problem-solving
- Employee engagement
- Succession planning
- Staff development
- Staff supervision
- Meeting facilitation
- Policy administration
- Performance reviewing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved ServSafe certification by completing test with accuracy and efficiency.
Certification
- Salesforce Administrator Certification – Salesforce.com, Inc.
Timeline
Customer Service Representative
Concentrix
12.2020 - 07.2021
Assistant Manager
Sonic DriveIn
12.2019 - 01.2025
High School Diploma -
Newton High School
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