Kentierra White
Far Rockaway,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
New Horizon Counseling Center
06.2024 - Current
- Organized scheduling and appointment management for counselors and clients.
- Assisted in maintaining confidential client records and documentation procedures.
- Supported daily office operations, ensuring efficient workflow and communication.
- Coordinated communication between clients and counseling staff to facilitate service delivery.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Medical Receptionist
Queens Medical Group
02.2021 - 01.2025
- Greeted and assisted patients, managing appointment scheduling and confirming details efficiently.
- Handled patient inquiries, providing accurate information about services and procedures.
- Processed medical records and insurance claims, ensuring compliance with regulations.
- Coordinated patient flow, optimizing wait times and enhancing overall experience.
- Collaborated with healthcare providers to streamline communication regarding patient care needs.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Cashier
Chipotle
03.2019 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Trained new staff on operational procedures and customer service best practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma -
Rockaway Collegiate Highschool
Queens, NYBachelor of Arts - Psychology
York College
Jamaica, New York, NYSkills
- Customer service
- Computer skills
- Data entry
- Documentation
- Organization and time management
- Medical terminology understanding
- Scheduling
Certification
- Complex PTSD Training, Aniya's Leonardo, LCAT, ATR-BC,2025
- Mandated Reporter Training, New York State Office of Children and Family Services,2025-2026
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
New Horizon Counseling Center
06.2024 - Current
Medical Receptionist
Queens Medical Group
02.2021 - 01.2025
Cashier
Chipotle
03.2019 - 03.2020
High School Diploma -
Rockaway Collegiate Highschool
Bachelor of Arts - Psychology
York College