Kentin Sylvestre
Los Angeles,CA
Summary
Professional with strong expertise in personal lines insurance, ready to drive impactful results. Demonstrates high standard of service, effective problem-solving, and strong analytical abilities. Known for fostering team collaboration, adapting to changing needs, and consistently delivering reliable solutions. Skilled in sales, underwriting, policy management, client relations, and risk assessment, trusted for dependability and results-driven approach.
Overview
14
14
years of professional experience
Work History
Personal Lines Insurance Sales Agent
Commonwealth Casualty
05.2015 - Current
- Managed a diverse book of business, closing sales and providing personalized account management for clients across multiple states.
- Developed and maintained strong relationships with clients and external agencies, ensuring high client retention rates.
- Analyzed client insurance needs to design and recommend tailored coverage solutions, including auto, home, and renters’ policies.
- Provided training and mentorship to agents, enhancing their understanding of policy design and risk management.
- Enhanced client satisfaction through proactive outreach initiatives, including annual policy review reminders and personalized follow-up communications.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Reviewed new business and renewal policies for proper forms, photos and inspections
- Run MVR reports, to verify driver license status, along with Lexis Nexis and C.L.U.E. reports to verify losses
- Generate letters to insureds, requesting missing items needed to renew term or complete new business
Insurance Sales Agent
Fox Reliable Insurance Agency
02.2024 - 04.2024
- Assisted the agency with new sales of mobile home policies.
- Educated clients on different coverage options, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
Customer Service Supervisor
Automobile Club of Southern California (AAA)
05.2012 - 05.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted performance reviews and provided training to improve team effectiveness in handling client inquiries and policy adjustments.
- Attended job fairs and conducted interviews, to recruit potential customer service representatives.
- Assumed responsibility for all service and operational actives in other supervisor’s absence
- Monitored and analyzed call metrics to identify trends and areas for process enhancement.
Customer Service Representative
Automobile Club of Southern California (AAA)
12.2010 - 05.2012
- Provided comprehensive phone support for members, addressing needs related to roadside assistance and insurance services.
- Evaluated and tailored insurance policies based on individual client needs.
- Led the migration of policy data from IBM mainframe to a new web-based platform within a specialized task force.
- Trained staff on the implementation and use of a new web-based system.
Education
No Degree - Radio And Television Broadcasting
West Los Angeles College
Culver City, CANo Degree - Business Administration
Oxnard College
Oxnard, CANo Degree - Business Administration
California State University, Dominguez Hills
Carson, CASkills
- Underwriting principles
- Insurance products
- Customer service
- Interpersonal skills
- Problem-solving abilities
- Professionalism
- Multitasking
- Critical thinking
- Relationship building
- Insurance policy sales
- Policy renewals
- Client needs analysis
Licenses
Property and Casualty Insurance License
Timeline
Insurance Sales Agent
Fox Reliable Insurance Agency
02.2024 - 04.2024
Personal Lines Insurance Sales Agent
Commonwealth Casualty
05.2015 - Current
Customer Service Supervisor
Automobile Club of Southern California (AAA)
05.2012 - 05.2015
Customer Service Representative
Automobile Club of Southern California (AAA)
12.2010 - 05.2012
No Degree - Radio And Television Broadcasting
West Los Angeles College
No Degree - Business Administration
Oxnard College
No Degree - Business Administration
California State University, Dominguez Hills
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