Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kentiqua Booker

Newport News,VA

Summary

Self-directed and fast-paced food cashier with a proven track record of efficiently processing customer payments using various methods such as cash, debit, credit, or gift cards. Adaptable to both team settings and working independently, with experience in taking customer orders while ensuring efficient and accurate service. Enthusiastic individual with superior skills in both team-based and independent capacities, known for a strong work ethic and excellent organizational abilities. Excited to embark on a new challenge with a successful team. Lively and eager telemarketer with a passion for sales and prospecting, consistently surpassing sales targets by establishing a strong connection between the company and the customer. Possesses exceptional negotiation and customer service skills.

Overview

14
14
years of professional experience

Work History

Crew Member

MHF Dining Inc
Newport News, VA
05.2020 - Current
  • Enhanced workflow protocols.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Crew Member

McDonald's
Sanford, FL
10.2015 - 01.2019
  • Coordinated with manager and crew members to understand project needs and provide needed support to meet targets
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
  • Upholding high standards of productivity and quality in all areas of operations
  • Completed side work tasks, including restocking condiments and cleaning refrigerators
  • Verified orders and bagged items for easy transport
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency

Telemarketer Sales Representative

International Marketing Association
Virginia Beach, VA
05.2011 - 11.2014
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
  • Provided timely, courteous and knowledgeable responses to information requests
  • Contacted private individuals or businesses by telephone to solicit sales

Education

High School Diploma -

Landstown High School
Virginia Beach, VA
06.2010

Skills

  • Efficient Inventory Restocking
  • Effective Communication
  • Company standards
  • POS system operation
  • Menu item familiarity
  • Problem resolution
  • Customer service
  • Script use
  • Multitasking and organization
  • Teamwork and collaboration

Timeline

Crew Member

MHF Dining Inc
05.2020 - Current

Crew Member

McDonald's
10.2015 - 01.2019

Telemarketer Sales Representative

International Marketing Association
05.2011 - 11.2014

High School Diploma -

Landstown High School
Kentiqua Booker
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