Summary
Overview
Work History
Education
Skills
Cheer coach, basketball coach, feed the needy, drug/alcohol sponsor, & troubled teen advocacy
Timeline
Generic

Kentisha Richardson

Lagrange,TX

Summary

I'm a dynamic and result-oriented professional with extensive experience in logistics and team leadership, notably as a delivery driver and 10+yrs of extensive warehouse experience, leadership and supervisory skills. I've excelled in enhancing customer satisfaction and operational efficiency through effective staff management and great customer service skills. Being skilled in stand up, sit down, and clamp forklift operation as well as stand up pallet jack operations. I've learned to easy problem-solving, attention to detail, teamwork, and confidence. I've also always demonstrated a commitment to safety and quality service. I have a proven track record in improving warehouse operations and driving team performance and the overall positive morale. I'm keen to manage, evaluate, and report all warehouse and employee productivity. I am very versatile and dependable. I can multitask responsibilities and maintain customer satisfactory. Im teachable in any situation and very open to constructive criticism.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Amazon (Driven2deliver)
04.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as 60+ miles from home location.

Delivery Driver (Independent Contractor)

Door Dash, Favor, Uber Eats
02.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.

Security Site Supervisor

RC Pavillion
03.2018 - Current
  • AS NEEDED POSITION
  • Removed unauthorized persons from facility grounds.
  • Recorded incident reports with detailed accounts of occurrences.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Managed team schedules to provide effective security coverage for building needs.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
  • Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
  • Wrote and submitted daily reports on security team operations.
  • Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.

Lead Forklift Operator (Specialist)

Toyotomi Americas (Innovative Staffing Solutions)
11.2022 - 12.2023
  • Traveling workforce
  • Temporarily relocated to Springfield, Ky for 1yr until job ended
  • Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
  • Enhanced workplace safety by conducting regular equipment inspections and addressing potential hazards in a timely manner.
  • Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
  • Assisted in the development of standard operating procedures for forklift operations, promoting consistent performance across the team.
  • Mentored junior staff members on proper lifting techniques and load balancing methods to prevent accidents or injuries on the job site.
  • Streamlined order fulfillment process with efficient forklift operation, reducing loading and unloading times.
  • Performed routine maintenance on forklifts, extending equipment life and minimizing costly repairs.
  • Monitored operator performance through periodic evaluations, identifying areas for improvement or further training opportunities.
  • Organized storage areas to maximize space utilization while still allowing easy access to products when necessary.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Maneuvered forklift safely in congested and confined areas by slowing down, paying close attention tp pedestrians, and using my horn as much as nneded to alert all employers and employees of an oncoming forklift
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Removed orders from storage, wrapped and staged for shipments.
  • Communicated with floor managers to determine merchandise placement.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.

Owner Operator

Tisha Touch Cleaning Service
01.2018 - Current
  • Consistently met all short term and long term goals
  • Answered calls, responded to emails, and spoke with clients face to face
  • Trained, coached,and supervised new staff members
  • Cleaned, swept, and vacuumed clients homes, business, and/or offices
  • Kept inventory of all receipts and cleaning supply list
  • Ensured guest/clients received quality customer service and satisfaction at all times
  • Increased positive reviews by customers
  • Reported problems or repairs as needed
  • Sanitized all furniture, handles, knobs, and surfaces
  • Followed all OSHA safety codes
  • Was entrusted with keys to homes and businesses to enter and exit property in a timely manner.

Lead Forklift Operator/Specialist

MSC Distribution
08.2016 - 09.2018
  • Answered calls
  • Responded to emails when immediate supervisor and GM was off/vacation
  • Loaded/Unloaded trucks in a safe timely manner
  • Trained, coached, and supervised new employees
  • Acquired 0 accidents or incidents for 2yrs
  • Received commendations for proficiently work ethics, timeliness, and great customer service skills.
  • Started as a TEMP for a special job and was immediately hired
  • OSHA certified (stand up, sit down, clamp)
  • Processed a range of documentation and entered information into database
  • Material packaging
  • Safety Awareness
  • Learned the importance of PROPER PPE, safety, and steel toed shoes/boots in the work place environment
  • Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
  • Provided training to new forklift operators, ensuring adherence to safety regulations and company procedures.
  • Contributed to successful implementation of warehouse management system by providing input on operational improvements.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Night Shift Supervisor/Lead Forklift Operator

Prime Products
01.2015 - 07.2016
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Assisted customers with complaints, questions, and concerns.
  • Maintained stock of products and ordered new products when stock was running low.
  • Played an integral role in meeting production targets by closely supervising staff activities throughout each stage of the process.
  • Upheld strict compliance with local, state, and federal regulations governing workplace safety, health, and environmental practices.
  • Coordinated with production managers, monitoring material movement in and out of facility.
  • Supervised ongoing daily production phases.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
  • Mentored junior staff members on proper lifting techniques and load balancing methods to prevent accidents or injuries on the job site.
  • Organized storage areas to maximize space utilization while still allowing easy access to products when necessary.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Inspected equipment for defects and performed repairs or maintenance tasks.

Stand up Pallet Jack Operator

Southstar LLC
01.2013 - 04.2014
  • Transported products with electric pallet jack to prepare for shipping.
  • Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
  • Verified label displays for accuracy of box content.
  • Used pallet jacks, hand trucks and cranes to move merchandise.
  • Shrink wrapped material
  • Exceeded daily and weekly percentage rate
  • Prepared boxes of 200+ and stacked pallets for all Albertsons grocery stores
  • Order sellector
  • Demonstrated proficient skills in operating both manual and electric-powered pallet jacks to accommodate various warehouse tasks effectively.
  • Ensured accurate order fulfillment by meticulously double-checking picked items against order forms while operating pallet jacks.
  • Informed supervisor of maintenance concerns, process problems and product issues.
  • Liaised with supervisors and team leads for clear communication on daily tasks, priorities, and progress related to pallet jack operations.
  • Conducted pre-shift safety inspection on material-handling equipment and notified supervisor of deficiencies.
  • Showcased strong adaptability when transitioning between different types of material-handling equipment, including forklifts and hand trucks, as needed alongside the primary role as a Pallet Jack Operator.
  • Tracked and entered inventory transactions using SAP software.
  • Scanned boxes and tagging stock with warehouse labels.
  • Prepared finished orders by pulling, packing, wrapping and securing products.
  • Operated pallet jack to pull orders out of storage areas.
  • Controlled palletizer to arrange packages on pallet and transfer load to storage or delivery platform.

Education

GED -

La Grange High School
La Grange, TX

GED -

School of Hope
Fort Worth, TX
2014

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Time management skills
  • Loading and unloading
  • Clean Driving Record
  • GPS and route planning
  • Order picking and processing
  • Roads and highways knowledge
  • Delivery Scheduling
  • Stocking and Inventory
  • Forklift Operation
  • Shipping and packaging
  • Logistics knowledge
  • Order Verification
  • Equipment Operation
  • Vehicle Maintenance
  • Defensive driver training
  • Clean MVR
  • Database Management
  • Dry vans
  • Multitasking
  • Efficiency and Time Management
  • Communication and Interpersonal Skills
  • Dependability and Honesty
  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Staff Development
  • Staff Discipline
  • Data Analysis

Cheer coach, basketball coach, feed the needy, drug/alcohol sponsor, & troubled teen advocacy

A few years ago I decided to start a Non profit organization called "Pieces of a 10yr old Black girl" to practice philanthropy and be a better role model for my 2 daughters. 

Timeline

Delivery Driver

Amazon (Driven2deliver)
04.2024 - Current

Delivery Driver (Independent Contractor)

Door Dash, Favor, Uber Eats
02.2023 - Current

Lead Forklift Operator (Specialist)

Toyotomi Americas (Innovative Staffing Solutions)
11.2022 - 12.2023

Security Site Supervisor

RC Pavillion
03.2018 - Current

Owner Operator

Tisha Touch Cleaning Service
01.2018 - Current

Lead Forklift Operator/Specialist

MSC Distribution
08.2016 - 09.2018

Night Shift Supervisor/Lead Forklift Operator

Prime Products
01.2015 - 07.2016

Stand up Pallet Jack Operator

Southstar LLC
01.2013 - 04.2014

GED -

La Grange High School

GED -

School of Hope

Similar Profiles

CREATE PROFILE
Kentisha Richardson