Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kentisha Ziglar

Thomasville,N.C.

Summary

Dynamic and results-oriented professional with a proven track record at Primerica, adept in client support and cooking, showcasing exceptional customer service and active listening skills. Excelled in high-stress situations, enhancing customer loyalty by 30% through personalized solutions. Skilled in critical thinking and workplace cleanliness, consistently exceeding performance metrics and fostering positive client relations.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent working Remotely with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

16
16
years of professional experience

Work History

Customer Service Representative Remotely

Primerica
05.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Cook

Envive
10.2024 - 01.2025
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Food Truck Operator

Lobater Dogs
02.2014 - 02.2018
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
  • Assisted food prep and assembly on line and served 100 or more customers per day.
  • Planned daily menus and prepped food for service.
  • Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
  • Managed inventory effectively to minimize waste and maximize profit margins for the business.
  • Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
  • Trained new employees on proper food handling techniques, equipment usage, sanitation practices, and company policies.
  • Expanded business reach by participating in local events such as festivals or community gatherings that aligned with our target demographic.
  • Maintained high-quality food standards by consistently following recipes and cooking procedures.
  • Trained food truck employees to follow established safety and hygiene standards.
  • Implemented successful marketing tactics to attract new customers while maintaining strong relationships with regular patrons.

Production Worker

Dillards Distribution Center
04.2009 - 03.2014
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Education

High School Diploma -

Britain Academy
Greensboro, NC

Skills

  • Client Support
  • Cooking
  • Allergy awareness
  • Workplace cleanliness
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Cook

Envive
10.2024 - 01.2025

Customer Service Representative Remotely

Primerica
05.2024 - 02.2025

Food Truck Operator

Lobater Dogs
02.2014 - 02.2018

Production Worker

Dillards Distribution Center
04.2009 - 03.2014

High School Diploma -

Britain Academy

Similar Profiles

CREATE PROFILE
Kentisha Ziglar