Kent Fisher
Grand Prairie,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I have vast experience in the area of sports memorabilia, sports cards and comic books; along with expertise in credit analysis, management/supervision, customer service, recruiting, employee/dealer relations and collections. Strong analytical, planning, communication and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Consumer Acquisitions Manager
Ally Bank
05.2011 - Current
- Manager in charge of 9 credit analysts and 1 Sr Credit Analyst servicing the Southeast, Central, and Western United States in the commercial services group. Responsibilities include customer and dealer service, sales, marketing , profitability, credit underwriting and analysis, employee development, sales, training and dealer services.
- Assisted in the development of annual budgets for the Acquisitions department, ensuring alignment with overall company financial goals.
- Collaborated with cross-functional teams to ensure successful integration of acquired assets into company operations.
- Managed due diligence processes for potential acquisitions, mitigating risks and ensuring informed decision making.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Negotiated pricing and terms with vendors to secure best value for company.
- Maintained strong relationships with external partners such as banks, law firms, and consultants to support efficient deal execution.
Senior Support Specialist III/ Job Coach
Fannie Mae
11.2009 - 05.2011
- Treasury Department liaison working with servicers/ mortgage companies, Congressional Offices, brokers, HUD-certified Housing Counseling Agencies, and other entities in assisting customers with President
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Portfolio Specialist
GMAC ResCap
12.2008 - 11.2009
- Provided training and mentorship to junior team members, fostering a culture of continuous learning and development within the department.
- Conducted due diligence on potential strategies to assist homeowners retain ownership in their current residences. Worked with other Banks and Mortgage lenders during the downturn in the economy.
Operations Manager
HSBC Auto Finance , N.A.
02.2005 - 08.2008
- Experienced Operations Manager with excellent track record of increased sales, and profitability
- Strong customer relations and negotiating skills
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Credit Officer
WFS Financial
05.2003 - 02.2005
- Supervised and directed a group of 5 credit analysts
- Achieved and surpassed monthly and annual goals- $30 million in the North Houston and Dallas Territories.
- Negotiated favorable terms for the organization during complex loan restructuring deals involving multiple stakeholders.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Mitigated fraud risks with thorough due diligence procedures and vigilant monitoring of potential red flags in customer profiles.
Credit Manager
AmeriCredit
05.2001 - 05.2003
- Achieved Branch of the Month on numerous occasions by exceeding monthly budget goals by 25% or more per month
- Market share increased from 2% to 6% in the territory and profitability increased from 15% to 22%
- Supervision of 3-5 office personnel.
Relationship Manager
Hibernia National Bank
12.2000 - 04.2001
- Managed credit, sales and marketing in assigned territory of volume and improved loss ratios.
Team Manager/Senior Credit Analyst
Bank One
04.1995 - 11.2000
- Supervised up to 11 credit officers in obtaining $500 million in volume goals, surpassing budget by $150
- Conducted audits and training to ensure credit compliance and worked with sales on initiatives in improving market share.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
Dealer Services/Collections Supervisor
Ford Motor Credit Company
06.1988 - 04.1995
- Promoted through the following positions: Dealer Services Supervisor, Collections Supervisor, Dealer Account Manager, Credit Analyst, Procedures Analyst, Wholesale Floorplan Auditor, Collections Field Representative, Customer Service Representative- Accelerated Training Management Program
- Performed every job function in the Branch location including Branch Operations Manager on 2 year program obtaining an Excellent rating in every position.
- Identified needs and provided training to clarify expectations of collections agents.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
Education
High school Diploma - Music And College Preparatory
Henry Ford High
Detroit, MIBBA - Business Administration
Texas Southern University
Houston, TXSkills
- Team Leadership
- Attention to Detail
- Documentation And Reporting
- Portfolio Management
- Data analysis understanding
- Customer Service
- Quality assurance standards
- Industry Networking
- Profit and loss understanding
- Cross-Functional Teamwork
- Supervision and leadership
- First Aid/CPR
- Team building
- Miscellaneous Company software
- Analytical and Critical Thinking
Honors And Awards
- Ally Bank and HSBC Financial - Numerous awards, promotions and accolades.
- HSBC - Received numerous awards for improvement in team objectives and profitability goals.
- Bank One Center of the Year. Numerous awards including: Center of the Month Awards-1998, Value Leadership Award recipient-1999, Bank One's TOP 100 Employee Award. New idea-(The Wink Award)-finalist-1999-top five in the country. Inductee in Who's Who Among Rising Young Americans-1991.
Hobbies and Interests
Avid Sports Cards/Memorabilia and Comic book collector with a passion for the industry, bowling, coaching youth athletics - baseball, basketball and football, youth mentoring, movies, music and church. Community involvement and volunteering.
Timeline
Consumer Acquisitions Manager
Ally Bank
05.2011 - Current
Senior Support Specialist III/ Job Coach
Fannie Mae
11.2009 - 05.2011
Portfolio Specialist
GMAC ResCap
12.2008 - 11.2009
Operations Manager
HSBC Auto Finance , N.A.
02.2005 - 08.2008
Senior Credit Officer
WFS Financial
05.2003 - 02.2005
Credit Manager
AmeriCredit
05.2001 - 05.2003
Relationship Manager
Hibernia National Bank
12.2000 - 04.2001
Team Manager/Senior Credit Analyst
Bank One
04.1995 - 11.2000
Dealer Services/Collections Supervisor
Ford Motor Credit Company
06.1988 - 04.1995
High school Diploma - Music And College Preparatory
Henry Ford High
BBA - Business Administration
Texas Southern University
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