KENTON HIGNETT
College Station,TX
Overview
6
6
years of professional experience
Work History
Resident Services Manager
West-Shore LLC
09.2022 - Current
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates >95%.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Leveraged social media platforms effectively to promote upcoming events and important announcements within the community.
Airbnb Host
Myself
08.2022 - Current
- Accommodated last minute requests to address the needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Consistently maintaining SuperHost Status and a 5 star review record.
Land Wholesales
Myself
07.2020 - Current
- Navigated State and local tax records to locate & identify property owners in high value areas.
- Employed a team of VA's to skip trace and generate accurate contact info for potential leads.
- Solidified leads for purchases of properties through texting campaigns, cold calls, and referrals.
- Presented purchase offers to sellers for consideration.
- Drafted purchase contracts and necessary paperwork for property purchases.
- Collaborated with title companies and real estate agents across the US to list properties, expedite escrow, and facilitate a smooth double close for every property purchased.
Leasing Consultant
West-Shore LLC
02.2022 - 09.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
No Degree - Economics
Texas A&M University
College Station, TXHigh School Diploma -
Montgomery High School
Montgomery, TX05.2018
Skills
- Professional Relationships
- Property Management
- Property tours and inspections
- Leasing and sales
- Social Media Engagement
- Fair Housing Laws
- Tenant Relations
- Issue Resolution
- Tenant and eviction laws
- Collections Procedures
- Eviction Procedures
- Critical Thinking
- Customer Service
- Microsoft Word, Excel, Powerpoint, Publisher, and Access Certifications
Timeline
Resident Services Manager
West-Shore LLC
09.2022 - Current
Airbnb Host
Myself
08.2022 - Current
Leasing Consultant
West-Shore LLC
02.2022 - 09.2022
Land Wholesales
Myself
07.2020 - Current
No Degree - Economics
Texas A&M University
High School Diploma -
Montgomery High School
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