Kenton Louissaint
West Palm Beach ,FL
Summary
Adept at enhancing customer experiences and resolving complex issues, I leveraged my technical troubleshooting and empathy skills at Apple to significantly improve user satisfaction. My background in mental health support and security, combined with a strong work ethic and team player mentality, consistently drives positive outcomes and workplace efficiency.
Overview
3
3
years of professional experience
Work History
Behavior Health Assistant
Pro Nursing Solutions
Miami, FL
04.2024 - Current
- Supported patients'' emotional well-being with empathetic listening and personalized guidance.
- Conducted thorough observations of patient behavior, documenting findings for clinical review and treatment planning purposes.
- Developed trusting relationships with patients through active listening, empathy, and genuine concern for their wellbeing.
- Maintained safety within the facility by closely monitoring patient interactions and intervening when necessary.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Security Officer
Megalodon Security
Miami, FL
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
Bath And Body Works
Remote
01.2021 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Technical Support Representative
Apple
Remote
06.2022 - 11.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Ged -
Palm Beach State College
Lake Worth, FLSkills
- Mental Health Support
- CCTV Surveillance
- Detail Oriented
- Visitor tracking
- Technical Troubleshooting
- Remote Support
- Customer service expert
- Call Center Operations
- Customer Service
- Customer Assistance
- Strong Work Ethic
- Respectfulness
- Team player mentality
- Flexibility
- Responsiveness
- Equipment Organization
- Basic First Aid Knowledge
- Collaborative Teamwork
- Conflict Resolution
- Decision-Making
- Cash Handling
- Customer service expertise
- Safety Procedures
- Mechanical Troubleshooting
Languages
Creole
Native or Bilingual
English
Professional Working
Timeline
Behavior Health Assistant
Pro Nursing Solutions
04.2024 - Current
Security Officer
Megalodon Security
10.2023 - Current
Technical Support Representative
Apple
06.2022 - 11.2023
Customer Service Representative
Bath And Body Works
01.2021 - 04.2024
Ged -
Palm Beach State College