Kenton Massey
Vernal,UT
Summary
Service Delivery Manager with proven success at Dalbo Holdings Inc, enhancing service quality and fostering strong customer relationships. Expert in equipment operation and workload management, I effectively led teams to meet HSE guidelines while resolving complex issues. Recognized for reliability and motivating team to achieve and deliver seamless service.
Overview
10
10
years of professional experience
Work History
Service Delivery Manager
Dalbo Holdings Inc
Vernal, UT
09.2018 - 04.2025
- Handled customer issues effectively, resolving problems while preserving positive relationships.
- Improved service quality, addressing customer concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery.
- Motivated team to adhere to HSE guidelines.
- Position fill in as required, various duties included, side dump rig cuttings removal, 500/400bbl tank transport, 120bbl vac trailer, lowboy equipment transport ( d6 dozer and trackhoe ) heavy equipment operator
Rig up Crew Lead
Select Energy Services
Vernal, UT
04.2017 - 09.2018
- Trained employees in proper ways to complete job duties, and how to operate various pieces of equipment, skidsteers, bumper pull reeler trailers, and air compressors
- Monitored team members to verify work quality and address concerns.
- Communicated daily, and effectively with upper management, to inform of any issues, and report on job progress
- Discussed daily work requirements with crew and hse policies.
Tire Technician
Five Star Tire Pros
Vernal, UT
04.2015 - 04.2017
- Rotated, mounted, balanced, and flat repair tires on cars, trucks, semis, and heavy equipment.
- Specialized in aftermarket wheel mount, dismount and balancing.
- Specialized in aftermarket exhaust fabrication and welding.
- Occasionally preformed various other duties for owner, detailing vehicles, window tinting, assisting in farm / ranch duties, operating farm equipment, tractors, hay baylers, swathers
Education
High School Diploma -
Uintah High
Vernal, UT05.2017
Diesel Technician - Diesel Mechanics
Ubatc
Vernal, UT05.2017
Skills
- CDL
- Equipment Operating
- Workload management
- Reliability
- Mechanically inclined
Timeline
Service Delivery Manager
Dalbo Holdings Inc
09.2018 - 04.2025
Rig up Crew Lead
Select Energy Services
04.2017 - 09.2018
Tire Technician
Five Star Tire Pros
04.2015 - 04.2017
High School Diploma -
Uintah High
Diesel Technician - Diesel Mechanics
Ubatc