Summary
Overview
Work History
Education
Skills
Timeline
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KENTON MOORE

Spring Valley,NY

Summary

Reliable and motivated sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Passionate about promoting lasting customer satisfaction by delivering quality service, unparalleled support, implementing best practices and related options.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

NorthEast Community Bank
10.2023 - Current
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Processed customer requests for statements, ordering additional checks, and opening personal accounts, and updating customer personal information in database.
  • Processed deposits, withdrawals and wire transfers accurately.
  • Monitored customer accounts to detect irregularities or suspicious activity with our BSA team.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices as well as processing high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

HUMAN RESOURCES GENERALIST

Dennis & Co. Auto Group
07.2022 - 08.2023
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits
  • Implemented and supervised orientation procedures for new hires
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans
  • Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture
  • Met with staff to resolve difficult situations related to performance and conflict management
  • Conducted confidential investigations of discrimination, harassment and workplace violence
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database
  • Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes
  • Worked cooperatively with collective bargaining union representatives and management to establish accurate job position descriptions, classifications, pay grades and compensation
  • Provided advice to leadership on implementation of HR policies and procedures, collective bargaining and union agreements and business rollouts
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.

SALES ASSOCIATE; DEMO SPECIALIST; GUEST ADVISOR; COMPANION ANIMAL LEADER

Petco Suffern
07.2015 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-to-day duties accurately and efficiently
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

TELLER

Wells Fargo
04.2019 - 04.2022
  • Apply Risk Management skills to everyday banking procedures and to recognize potential risks to customers and to Wells Fargo
  • Trained in simple account maintenance using Store Vision Platform
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Processed customer transactions promptly, minimizing wait times
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
  • Educated customers on use of banking website and mobile apps
  • Identified sales opportunities and referred customers to branch partners in financial services
  • Counted, verified and handled bank deposits and armored car transactions
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

STUDENT ASSISTANT

Rockland Community College Public Safety
01.2011 - 01.2013
  • On-campus dispatcher
  • Coordinated with different law enforcement, emergency personnel, firefighters, and senior security staff as well as faculty members on a regular basis and in case of campus situations
  • Trained in various emergency protocols.

Education

BBA - Human Resources Management

Strayer University
Washington, DC
05.2027

Skills

  • Policy Implementation
  • Adaptable and Flexible
  • Security Practices
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Policy and Procedure Adherence

Timeline

Customer Service Representative

NorthEast Community Bank
10.2023 - Current

HUMAN RESOURCES GENERALIST

Dennis & Co. Auto Group
07.2022 - 08.2023

TELLER

Wells Fargo
04.2019 - 04.2022

SALES ASSOCIATE; DEMO SPECIALIST; GUEST ADVISOR; COMPANION ANIMAL LEADER

Petco Suffern
07.2015 - 10.2022

STUDENT ASSISTANT

Rockland Community College Public Safety
01.2011 - 01.2013

BBA - Human Resources Management

Strayer University

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KENTON MOORE