Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

KENTON RICHARDS

Miami Beach,FL

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

18
18
years of professional experience

Work History

Server

Tlesvc
Miami Beach, FL
01.2019 - 06.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.

Server

Four Point by Sheraton
Miami Beach, FL
03.2009 - 03.2019
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded to ad hoc cleaning duties at end of shift.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Set up tables in between patrons to reduce wait times.

Banquet Server

Gansvoorts now the One1 Hotel
Miami Beach, FL
05.2009 - 02.2010
  • Set up stations for serving meals according to established guidelines.
  • Replenished buffet lines with fresh foods as needed.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Replenished beverages throughout meal service as needed.
  • Served beverages and appetizers to guests in an efficient manner.
  • Communicated with chefs regarding any special requests from guests.
  • Changed table settings between courses as necessary.
  • Cleared away used plates and utensils following end of meal service.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Provided refills on drinks as requested by customers.
  • Ensured that all dishes were served at the correct temperature.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Removed and replaced dirty dishes and utensils to maintain table settings.

Banquet Server

Ocean Place Resort
Longbranch, NJ
01.2009 - 03.2009
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Set up stations for serving meals according to established guidelines.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Carried trays of food items from kitchen to dining areas.
  • Replenished beverages throughout meal service as needed.
  • Served beverages and appetizers to guests in an efficient manner.
  • Communicated with chefs regarding any special requests from guests.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Changed table settings between courses as necessary.
  • Cleared away used plates and utensils following end of meal service.
  • Provided refills on drinks as requested by customers.
  • Answered questions regarding menu items and assisted guests in making selections.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Followed proper sanitation guidelines when handling food items.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Presented meal options to help patrons select food and beverages.
  • Served orders by picking up and delivering selections from kitchen.
  • Served food and beverages to customers.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Stocked service stations with ice, napkins and straws.
  • Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.

Banquet Server

The Ritz Carlton South beach
Miami Beach, FL
03.2006 - 02.2009
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Set up stations for serving meals according to established guidelines.
  • Replenished buffet lines with fresh foods as needed.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Carried trays of food items from kitchen to dining areas.

Education

Bachelor of Computing - Computer Installation And Repair Technology

Almenia Computer College
Montego Bay Jamaica W.I
04-2008

Waitering And Bartending

Western Hospility Institute
Montego Bay Jamaica W.I
09-2003

Bachelor of Accounting - Accounting And Finance

Kenilworth Heart Academy
Montego Bay Jamaica W.I
09-2001

High School Diploma -

Anchovy Comprehensive High
Montego Bay Jamaica W.I
06-2000

Skills

  • Food Running
  • Order Management
  • Beverage Preparation
  • Guest Engagement
  • Table Bussing
  • Safe Food Handling
  • Food Delivery
  • Table Setting
  • Supply Restocking
  • Guest Seating
  • Wine Pairings
  • Menu presentation
  • Guest Relations Management
  • Effective customer upselling
  • Order Accuracy
  • POS operation
  • Strong Work Ethic
  • Exceptional customer service
  • High-volume dining
  • Food station setup
  • Check payment processing
  • Positive and professional
  • Menu knowledge
  • Cash Handling
  • Professional Appearance
  • Buffet setup and takedown
  • Memory retention
  • Tableside Etiquette
  • Cleanliness standards
  • Food Safety Standards
  • Upselling

Affiliations

Well Rounded soccer player,as well as a well gifted swimmer.

Timeline

Server

Tlesvc
01.2019 - 06.2024

Banquet Server

Gansvoorts now the One1 Hotel
05.2009 - 02.2010

Server

Four Point by Sheraton
03.2009 - 03.2019

Banquet Server

Ocean Place Resort
01.2009 - 03.2009

Banquet Server

The Ritz Carlton South beach
03.2006 - 02.2009

Bachelor of Computing - Computer Installation And Repair Technology

Almenia Computer College

Waitering And Bartending

Western Hospility Institute

Bachelor of Accounting - Accounting And Finance

Kenilworth Heart Academy

High School Diploma -

Anchovy Comprehensive High

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KENTON RICHARDS