Kenton Tilford
Springfield,IL
Summary
Multi-talented Program Manager driven to optimize processes and improve productivity to maximize program successes. Excelling at managing stakeholder relationships and administrative functions. Offering 5 years of cross- industry experience. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Facility Program Supervisor
Springfield Park District
Springfield, United States
03.2022 - Current
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Developed numerous new revenue streams which resulted in significantly increased profitability for the department.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades. Included in this is a single facility open less than a month which showed 242% increase in monthly revenue. A second facility showed a $20,000 increase in revenue across the entire summer season.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. In a period of severe shortages statewide among certified and trained lifeguards maintained a cadre of 50+ full and part time staff.
- Applied customer feedback to develop process improvements and support long-term business needs including the swim lesson program which has been successfully rebranded and improved.
- Provided ongoing direction and leadership for program operations.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Directed team of 60 multi disciplinary personnel across 3 facilities, overseeing records, scheduling, performance and quality assurance.
- Established policies covering inclement weather, excessive temperature and scheduling.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Tennis Coach
Glenwood High School
Chatham, IL
05.2021 - Current
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Spoke to student athletes about impact of proper nutrition and adequate sleep on overall performance.
- Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
- Prepared athletes for special competitions and tournaments.
- Explained and demonstrated basic tennis techniques to team members.
- Held special events to promote camaraderie among teammates, families and community members.
Manager
Starbucks
Somerset, NJ
05.2019 - 04.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Regional Field Director
Richard Ojeda For Congress
Logan, WV
05.2018 - 01.2019
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Utilized social media advantageously for free and persuasive media.
- Produced multiple reports per week to analyze job performance against team goals.
- Networked among donors and fundraised to generate money for campaign.
- Built political coalitions to enhance message.
- Created grassroots campaign initiatives mobilizing local support.
- Performed staff evaluations and addressed areas for improvement.
- Oversaw teams of volunteers and monitored effectiveness of each area.
- Attended weekly meetings to discuss and optimize strategies.
Education
Bachelor of Arts - Economics/Philosophy (dual Degree)
Knox College
Galesburg, IL06.2013
Skills
- Operational Standards
- Strategic Planning
- Customer Service Standards
- Workflow Processes
- Program Monitoring
- Customer Satisfaction
- Employee Work Scheduling
- Staff Leadership
- Budgeting and Forecasting
- Facilities Management and Maintenance
- Technical Proficiency
- Managing Operations and Efficiency
Timeline
Facility Program Supervisor
Springfield Park District
03.2022 - Current
Tennis Coach
Glenwood High School
05.2021 - Current
Manager
Starbucks
05.2019 - 04.2020
Regional Field Director
Richard Ojeda For Congress
05.2018 - 01.2019
Bachelor of Arts - Economics/Philosophy (dual Degree)
Knox College
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