Kentonio Pettigrew
Champaign,IL
Summary
Dedicated and versatile culinary and dining professional with over 6 years of experience in food service management and over 10 years of retail experience. Seeking a challenging position where I can leverage my skills in customer service, team leadership, and sales to contribute to the success of a dynamic organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
University Of Illinois
10.2022 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared and maintained drink stations throughout catering events.
- Documented ingredients and quantity of catering supplies to maintain accurate inventory.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Counsels employees and Supervisors concerning department objectives. Supervises employees and completes performance evaluations.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Develops and maintains a good public relations program in relation to students, guests, and other University personnel.
Food Service Sanitation Laborer
University of Illinois, Urbana-Champaign
Urbana, IL
03.2020 - 09.2022
- Performed general cleaning duties such as sweeping floors, washing dishes and utensils, emptying garbage cans .
- Followed established guidelines for safe handling and disposal of chemicals used in the cleaning process.
- Performed additional tasks as assigned by supervisor or management team.
- Sanitized floors and walls to protect workers.
- Took out garbage and recycling daily.
- Followed safety processes for all manual and electric cleaning equipment.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Filter Fryers and clean flat top grills.
- Clean ovens and operate dish machines
Wallcoverings/Pet and Grocery Department Manager
Menards
Champaign, IL
02.2018 - 03.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Promoted business' development by building and maintaining relationships with new clients.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Recruited, hired and trained over 12 new team members in 1 year.
- Reviews and analyses reports and suggest corrective action.
- Assists in organizational development; participates in planning future installations; and studies and recommends staff and equipment needs.
Kitchen Prep Cook
Caribbean Grill
05.2016 - 09.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
- Prepared and maintained drink stations throughout catering events.
- Develops and plans menus, standardized recipes, and preparations methods and techniques.
- Ensured the quality of ingredients used in meals served at catered events.
- Supervised servers during catered events to ensure high standards of service were met.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Developed innovative ideas for themed parties or buffets based on client needs.
- Managed inventory levels of food supplies required for upcoming catered events.
Inventory Controller
Menards
05.2017 - 02.2018
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used equipment like forklifts and pallet jacks to move inventory.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Conferred with other managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Maintained positive relationships with vendors by negotiating contracts for new products or services.
- Responded promptly to customer inquiries regarding product availability, pricing, delivery times and other related issues.
- Checked food storage areas, displays and equipment such as freezers and refrigerators to review temperatures, cleanliness and stock.
Prep/Grill Cook
Chipotle
Champaign, IL
02.2013 - 03.2016
- Adhered to strict food safety regulations and hygiene standards.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Followed recipes and cooking techniques for consistent results.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Oversaw catering orders to verify accuracy and completeness.
Teacher's Assistant
Worknet Career Services
Champaign, IL
08.2012 - 05.2013
- Assessed student performance through tests, quizzes, and other assessments.
- Teaching students about using excel and attaching files to emails.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Built and strengthened positive relationships with students, and teaching staff.
- Differentiated instruction according to student skill level.
Education
High School Diploma -
Central High School
06.2011
4 College Credits - Psychology
Parkland College
Skills
- Office Supplies and Inventory
- Customer Service
- Delivery Storage
- Safety and Sanitation Standards
- Active Listening
- Staff Leadership
- Food Preparation and Handling
- Delegating Assignments and Tasks
- Menu Coordination
- Visual Merchandising
- Inventory Control
Accomplishments
- Supervised team of 11-25 staff members.
- Team Member of the Month at Menards for Excellent Guest Service
- Team Member of the Month at Caribbean Grill for helping team after my work was done.
- Sunshine Award at Menards for willing to go above and beyond my daily responsibilities with a great attitude.
- Customer Service Award in 2023 from the University of Illinois
- Wu Award in 2024 from the University of Illinois for Leadership and Mentorship of Student Employees
Certification
Illinois Food Handler Card
Allergen Training Certificate
Servsafe Certificate
Forklift Certified
Timeline
Food Service Supervisor
University Of Illinois
10.2022 - Current
Food Service Sanitation Laborer
University of Illinois, Urbana-Champaign
03.2020 - 09.2022
Wallcoverings/Pet and Grocery Department Manager
Menards
02.2018 - 03.2020
Inventory Controller
Menards
05.2017 - 02.2018
Kitchen Prep Cook
Caribbean Grill
05.2016 - 09.2018
Prep/Grill Cook
Chipotle
02.2013 - 03.2016
Teacher's Assistant
Worknet Career Services
08.2012 - 05.2013
High School Diploma -
Central High School
4 College Credits - Psychology
Parkland College
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