Kentonya Mastari
Summary
Reliable employee seeking Work From Home/ Customer Service Representative position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Assistant Manager/Sleep Expert
Mattress Firm
05.2018 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Consultant US-Relocated to Houston
Robert Half Temp Agency- Infosys Inc (Contract)
02.2017 - 04.2017
- Reviewed and audited visa documents for all foreign personal working in the U.S.A.
- Supported clients with business analysis, documentation and data modeling.
- Prioritized all F1 and H1B visa for proper documentations and approval
- Prepared and shipped out all visa document for formal applications, Successfully executed over 1,000 pre-client status visas per day
- Effectively interacted with various entities and team members to deliver projects on time
Customer Service Advocate
Safe Lite Auto Glass
08.2016 - 01.2017
- Followed up with customers to ensure techs showed up at proper service locations
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Consulted and advised on ETA, service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, same-day reschedules/cancellations
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Review and audited deleted work orders and reviewed referral work orders from previous night, process credit memos, re-bills and unsellable
Receptionist Administrator
Babich & Associates/Milner & Fin- Price(Contract)
07.2015 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Head Photo Specialist-Relocated to Dallas
Walgreen Drug Store
04.2009 - 05.2012
- Performed opening and closing procedures to keep operations running smoothly.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Updated tags, displays and signage for special promotions.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
STL In Ex Designs Inc
Administrative Assistant
06.2008 - 04.2009
- Reviewed records or reports pertaining to activities such as production, payroll, shipping-verify details to monitor work activities, and evaluate performance.
- Greet and assisted customers, answered and managed incoming and outgoing calls to dispatch orders
- Interacted with vendors to order and maintain inventory of office supplies
- Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Consumer Banker
JP Morgan Chase Bank
07.2006 - 04.2008
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Assisted customers with their accounts when they inquired about their accounts (Savings, checking, CD's, IRA).
- Answered clients questions about their accounts in regards to overdraft fees or inquiries about their accounts balances
- Opened, closed and updated accounts for customers.
Store Manager
Eckerd Drug/CVS Pharmacy
01.2000 - 05.2006
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
Early Child Development
Texas Southern University
Houston, TXMedical Assistant
Genesis Vocational
HoustonLeasing Agent
Houston Apartment Assoication
Houston, TXNo Degree - Real Estate
Aceable Real Estate
HoustonSkills
- Transaction Monitoring
- Managing Multiple Priorities
- Shrinkage Prevention
- Project Proposals
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Product and Service Knowledge
- Hiring and Developing
- Operation and Control
- Shipment Preparation
- Self-starter, self-motivated, autonomous, and quick learner
- Highly adaptable to ever-changing circumstances Organized and efficient in fast-pace multitasking environment
Timeline
Assistant Manager/Sleep Expert
Mattress Firm
05.2018 - Current
Consultant US-Relocated to Houston
Robert Half Temp Agency- Infosys Inc (Contract)
02.2017 - 04.2017
Customer Service Advocate
Safe Lite Auto Glass
08.2016 - 01.2017
Receptionist Administrator
Babich & Associates/Milner & Fin- Price(Contract)
07.2015 - 08.2015
Head Photo Specialist-Relocated to Dallas
Walgreen Drug Store
04.2009 - 05.2012
STL In Ex Designs Inc
Administrative Assistant
06.2008 - 04.2009
Consumer Banker
JP Morgan Chase Bank
07.2006 - 04.2008
Store Manager
Eckerd Drug/CVS Pharmacy
01.2000 - 05.2006
Early Child Development
Texas Southern University
Medical Assistant
Genesis Vocational
Leasing Agent
Houston Apartment Assoication
No Degree - Real Estate
Aceable Real Estate
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