Kentoria Wright

Responsibilities:

• Utilized strong soft skills to provide exceptional customer service to clients.

• Processed payments

• Educated team members on how to lower Average Handling Time (AHT) for customer inquiries and concerns. • Assisted supervisor with drafting and reviewing team communication letters, ensuring clarity and professionalism in all correspondence.

• Provided insurance quotes to customers, demonstrating comprehensive knowledge of available products and services.

• Processed loan applications, adhering to company policies and regulatory requirements to facilitate smooth transactions for clients.

• Exceeded Key Performance Indicators (KPIs) related to customer service, efficiency, and productivity

• Achieved company growth by implementing strategic plans and streamlining operations.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple dishes simultaneously without sacrificing quality or presentation.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.