Kentravia Godwin
Orlando,FL
Summary
Hardworking Package Handler with more than 2 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx
Orlando, FL
02.2021 - 02.2022
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Documented warehouse stock each day and reported inventory totals to supervisor.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Delivered updates on anticipated task completion times.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Assembled, sealed and loaded packages into correct trucks.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Followed verbal and written instructions to properly move and ship products.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Deli/Bakery
Walmart
Miami, FL
03.2019 - 10.2021
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Call Center Representative
Alorica
Miami, FL
01.2018 - 12.2020
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Answered average of 30+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
High School Diploma -
Booker T. Washington Senior High School
Miami, FL06.2018
Skills
- Visual Inspection
- Equipment Operation
- Team Collaboration
- Tractor Operation
- Problem Solving
- Loading and Unloading
- Work Order Following
- Hand and Power Tool Operation
- Physical Strength and Stamina
- Manual Dexterity
- Decision Making
- Stacking and Staging
Timeline
Package Handler
FedEx
02.2021 - 02.2022
Deli/Bakery
Walmart
03.2019 - 10.2021
Call Center Representative
Alorica
01.2018 - 12.2020
High School Diploma -
Booker T. Washington Senior High School