Kentrell Robertson
Slidell,Louisiana
Summary
Strategic and compassionate Healthcare Administrator with a proven track record of success in care coordination, patient experience optimization, and operational leadership. Adept at leading cross-functional teams, improving healthcare delivery systems, and enhancing compliance and quality standards. Strong background in clinical support services, data analysis, and project implementation. Focused on building high-performing teams and driving initiatives that improve patient outcomes and organizational performance.
Overview
7
7
years of professional experience
Work History
Pharmacy Care Coordinator
United Health Group, Optum
02.2025 - Current
- Promote cost-effective drug utilization by evaluating medications for appropriateness based on clinical indications and potential alternatives.
- Lead patient-centered pharmacy coordination initiatives, ensuring timely medication delivery and high-quality care.
- Serve as primary liaison between patients, providers, and pharmacy operations, escalating critical issues to resolution.
- Promote use of Optum platforms and tools, enhancing provider engagement and workflow efficiency.
- Monitor high-risk patient medication plans and implement interventions to prevent adverse outcomes.
- Coordinate and schedules prescription deliveries for 50+ patients daily, ensuring timely and accurate fulfillment.
Assoc Clinical Admin Coordinator
UnitedHealth Group, UHG
05.2023 - 02.2025
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated patient data entry and record verification across platforms, maintaining a 99% accuracy rate.
- Resolved complex service issues through empathetic provider communication and process escalation.
- Tracked performance metrics and collaborated with clinical teams to improve operational workflows.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Financial Relationship Consultant
Regions Bank
08.2022 - 08.2023
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Monitored economic indicators to provide timely updates on market conditions affecting client portfolios.
- Built and maintained strong client relationships, consistently exceeding sales and service targets.
- Identified customer needs to deliver personalized financial solutions, contributing to revenue growth.
- Collaborated with management to implement risk control policies and improve customer retention.
- Ranked in the top 10% of region for customer satisfaction scores, maintaining high levels of trust and client retention.
Accounting, Title Clerk
Ray Brandt Auto Group
09.2018 - 12.2022
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Managed high-volume title and accounting tasks, reducing processing time and compliance issues.
- Streamlined cross-departmental communication to accelerate registration and title completion.
- Completed monthly audits and reconciliations with 100% accuracy, supporting financial reporting integrity.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Education
MBA - Project Management
Capella University
Minneapolis, MN06.2025
Bachelor of Health Science - Healthcare Admin Leadership
Capella University
Minneapolis, MN02.2025
Skills
- Healthcare Operations Leadership
- Patient Experience & Advocacy
- Project & Program Management
- Strategic Planning & Execution
- Regulatory Compliance (HIPAA)
- Staff Training & Supervision
- Cross-Functional Collaboration & Projects
- Data Analysis & Reporting
- Data Visualization & Analysis
- Process Improvement
- Record Verification
- Risk Analysis & Management
- Project Procurement
- Data Analyzing
Professional Highlights
- Exceeded sales and customer satisfaction targets consistently in both healthcare and financial sectors.
- Recognized by leadership for mentoring peers and fostering high-performance team environments.
- Proven success in de-escalating high-stress client interactions with empathy and professionalism.
- Surpassed Metrics, upheld Policies, offered Excellent Service, met Financial Goals
- Specializes in De-escalation and Best-in-Class Customer Service
Timeline
Pharmacy Care Coordinator
United Health Group, Optum
02.2025 - Current
Assoc Clinical Admin Coordinator
UnitedHealth Group, UHG
05.2023 - 02.2025
Financial Relationship Consultant
Regions Bank
08.2022 - 08.2023
Accounting, Title Clerk
Ray Brandt Auto Group
09.2018 - 12.2022
Bachelor of Health Science - Healthcare Admin Leadership
Capella University
MBA - Project Management
Capella University
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