Kentrell Robertson
Slidell,LA
Summary
Mission-driven HR professional with an MBA in Human Resource Management and a strong background in healthcare operations, administrative support, and people services. Skilled at recruitment coordination, onboarding, payroll/benefits support, and maintaining compliance in fast-paced environments. Adept at balancing organizational goals with employee needs, providing excellent service, and supporting teams in both corporate and nonprofit settings. Passionate about using HR skills to strengthen organizational culture and community impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Talent Acquisition / HR Coordinator - Contractor
Navitus Health Solutions
01.2025 - Current
- Coordinated onboarding paperwork, drafted offer letters, and ensured compliance with policy.
- Maintained accurate HRIS records with attention to confidentiality and accuracy.
- Responded to employee HR inquiries, escalating sensitive issues as needed.
- Managed employee records and maintained HR databases for accuracy and compliance.
- Devised hiring and recruitment policies for 2500-employee company.
- Collaborated with cross-functional teams to implement strategic HR projects and initiatives.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
Pharmacy Care Coordinator
Optum / UnitedHealth Group
01.2025 - Current
- Supported clinical teams with patient scheduling, insurance
verification, and documentation in compliance with HIPAA. - Handled high-volume calls and coordinated services to ensure continuity of care.
- Consistently exceeded performance metrics including resolution time, documentation accuracy, and compliance.
- Led improvements in audit processes, reducing discrepancies by30%.
- Coordinated patient care activities to enhance medication adherence and optimize health outcomes.
- Led cross-functional meetings to streamline coordination efforts among pharmacy services and healthcare providers.
- Ensured compliance with regulatory requirements by staying up-to-date on industry standards, guidelines, and laws.
Senior Associate Clinical Admin Coordinator
Optum / UnitedHealth Group
01.2023 - 01.2025
- Supported clinical teams with patient scheduling, insurance
verification, and documentation in compliance with HIPAA. - Handled high-volume calls and coordinated services to ensure continuity of care.
- Collaborated with care managers and RNs to streamline workflows and improve patient experiences.
- Consistently exceeded performance metrics including resolution time, documentation accuracy, and compliance.
- Led improvements in audit processes, reducing discrepancies by30%.
- Led cross-functional teams to streamline operational workflows, enhancing efficiency across departments.
Financial Relationship Consultant
Regions Bank
01.2022 - 01.2023
- Provided tailored financial advice and investment solutions to
enhance client satisfaction. - Built strong client relationships, exceeding sales goals and
maintaining high retention rates. - Identified customers need to promote banking solutions that
increased branch revenue. - Collaborated with leadership to improve risk control policies.
- Ranked top 10% in the region for customer satisfaction.
- Analyzed client portfolios to identify opportunities for growth and risk management strategies.
Lead Title Clerk / Accounting Support
Ray Brandt Auto Group
01.2018 - 01.2022
- Managed high-volume title and registration processing, ensuring compliance and accuracy.
- Streamlined communication across sales, finance, and DMV offices to accelerate service delivery.
- Conducted monthly audits with 100% reconciliation accuracy.
- Led cross-training initiatives to improve team versatility and performance.
- Reduced processing time by optimizing workflow and documentation systems.
- Processed vehicle titles and registrations efficiently, ensuring compliance with state regulations.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Managed documentation for vehicle sales, enhancing accuracy and reducing processing time.
Education
Master of Business Administration (MBA) - Human Resources Management
Capella University
Minneapolis, MN01-2025
Bachelor of Science - Healthcare Administration – Leadership
Capella University
Minneapolis, MN01-2025
Skills
- Recruitment & Onboarding Support
- HR Administration & Recordkeeping
- Payroll & Benefits Coordination
- Confidentiality & Compliance (HIPAA, Labor Laws)
- Volunteer & Employee Engagement Support
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Process Improvement (Six Sigma Certified)
- Cross-Functional Collaboration
- Background checks
Certification
- - Lean Six Sigma Green Belt, Black Belt, White Belt – LinkedIn Learning
- - Diversity, Inclusion, and Belonging – LinkedIn Learning
- - HR Fundamentals – LinkedIn Learning
Timeline
Talent Acquisition / HR Coordinator - Contractor
Navitus Health Solutions
01.2025 - Current
Pharmacy Care Coordinator
Optum / UnitedHealth Group
01.2025 - Current
Senior Associate Clinical Admin Coordinator
Optum / UnitedHealth Group
01.2023 - 01.2025
Financial Relationship Consultant
Regions Bank
01.2022 - 01.2023
Lead Title Clerk / Accounting Support
Ray Brandt Auto Group
01.2018 - 01.2022
Master of Business Administration (MBA) - Human Resources Management
Capella University
Bachelor of Science - Healthcare Administration – Leadership
Capella University
Community Service
- Volunteer, Youth Mentorship & Community Outreach Events — assisted with planning and administrative coordination.
- Committed to applying HR and organizational skills to strengthen nonprofit missions and enhance employee/volunteer experiences.
Similar Profiles
CHRISTINE M. ROBERTSCHRISTINE M. ROBERTS
Certified Pharmacy Technician at Navitus Health Solutions/Lumicera Health ServicesCertified Pharmacy Technician at Navitus Health Solutions/Lumicera Health Services
Angela DennisAngela Dennis
Customer Service Representative at Navitus Health Solutions, RemoteCustomer Service Representative at Navitus Health Solutions, Remote
Amy CookAmy Cook
Prior Authorization Supervisor at Navitus Health SolutionsPrior Authorization Supervisor at Navitus Health Solutions
Uhura GittensUhura Gittens
LPN at IntelliChoice Home HealthLPN at IntelliChoice Home Health
Michele HatcherMichele Hatcher
Registered Nurse Charge Nurse at Covington HealthRegistered Nurse Charge Nurse at Covington Health