Kentrez Worthen
Atlanta,GA
Summary
Passionate management and analytics enthusiast with more than 8 years of administrative experience in developing and implementing solutions. Proficient in various marketing software and high customer service skills.
Overview
5
5
years of professional experience
Work History
Financial Relationship Specialist
Regions
11.2021 - Current
- Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
- Conduct outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
- Educate and advise customers on Regions’ Consumer and Business products and services, including all loan and deposit types
- Study financial documents to identify potential areas needing improvement.
- Develop and maintain strong relationships with clients to maximize satisfaction.
Order Management Specialist
Georgia Pacific LLC
03.2020 - 07.2020
- Evaluated weekly metrics and multiple communication sources to ensure for company profit
- Prepared and reviewed shipment reports and managed order status inquiries and customer issues
- Processed and monitored orders and shipment list in SAP ERP
- Produced Order Shipment Status Report for multiple professional benefactors
- Followed company and regulatory procedures when dealing with company and sensitive data.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Customer Service Representative
Enterprise Holdings
03.2019 - 02.2020
- Reconciled payments and participated in daily inventory forecasts
- Assisted in evaluation of property damage to determine the extent of coverage and liability
- Managed return process, documenting damages and submitting incident reports when needed
- Exceeded quarterly sales and ranked top 5% for insurance and relief bundles for premier clients
- Finalized rental agreements for return vehicles and verified accuracy of closing calculations
- Completed contracts with all necessary driver information using the company approved sales and services technique.
Education
MBA (Management) -
University of West Georgia
Carrollton, GA05.2024
BBA (Marketing) -
Savannah State University
Savannah, GA12.2017
Skills
- SQL
- SPSS
- SAP/E Hana
- Monetary Custodian
- Inventory Management
- Inventory Forecasting
- Data Analysis
- Budget and Forecasting
Timeline
Financial Relationship Specialist
Regions
11.2021 - Current
Order Management Specialist
Georgia Pacific LLC
03.2020 - 07.2020
Customer Service Representative
Enterprise Holdings
03.2019 - 02.2020
MBA (Management) -
University of West Georgia
BBA (Marketing) -
Savannah State University
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