Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Kenuwana Washington

Kenuwana Washington

Chicago,IL

Summary

Dynamic professional with extensive experience at Starbucks, excelling in inventory management and customer engagement. Proven track record in boosting team morale and optimizing operations through effective delegation and supervision. Passionate about fostering a positive workplace culture while driving sales strategy development and enhancing brand awareness. Committed to delivering exceptional service and results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Lead

Starbucks
Chicago, IL
01.2021 - Current
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Carried out closing duties such as counting cash drawers and restocking shelves.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Adhered strictly to safety procedures while handling hot plates or utensils.
  • Demonstrated knowledge of menu items, ingredients, and prices when interacting with customers.
  • Organized take-out orders for customers promptly and accurately.
  • Processed daily paperwork, balanced register drawers, and prepared deposits.
  • Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Opened facility daily and prepared areas for service.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.

Team Lead

LensCrafters
Northbrook, IL
04.2023 - 06.2025
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physician with optimal initial data.
  • Documented patient care by charting patient condition and treatment in records.
  • Promoted healthy vision by counseling and educating patients.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Updated group medical records and technical library to promote smooth office operations.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Maintained records through timely updates to employee and other files.
  • Coached staff members to develop long-term career goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Tracked monthly sales to generate reports for business development planning.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Managed daily store operations including supervision of staff members.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Prospected for new business using databases and other strategies to generate sales.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.

Department Manager

Marianos
Chicago, IL
08.2017 - 01.2021
  • Encouraged team collaboration among staff members to maximize efficiency during peak periods.
  • Handled calls and took over escalated concerns to provide skilled solutions.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback.
  • Balanced reports and batch summaries to submit for approval.
  • Processed returned items in accordance with store policy.
  • Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Education

Bachelors - Nursing

Chamberlain University
Chicago, IL
03-2028

GED -

Lane Tech College Prep
Chicago, IL

Skills

  • Inventory management
  • Recruiting
  • Schedule management/ labor hour budgeting/ Timekeeping systems
  • Data analysis
  • Alcohol awareness
  • Food service
  • Beverage supply orders
  • Beverage preparation
  • Creative mixology
  • Friendly, positive attitude
  • Brand development and awareness
  • Store opening and closing procedures
  • Multitasking and Prioritization
  • Safe serving practices
  • Knowledge of Community Services and Programs
  • Sales strategy development
  • Culture development
  • Social media and promotions
  • Delegation and Supervision
  • Employee Scheduling
  • Merchandising/ Marketing
  • Customer Engagement
  • Safe food handling procedures

Certification

  • CPR Certified EXP: 04/2024 (will renew)

References

Danielle Gray 630-849-3297

Alondra Luna 224-302-3076

Timeline

Team Lead

LensCrafters
04.2023 - 06.2025

Shift Lead

Starbucks
01.2021 - Current

Department Manager

Marianos
08.2017 - 01.2021

Bachelors - Nursing

Chamberlain University

GED -

Lane Tech College Prep

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