Keny Ramirez
Houston,TX
Summary
To work for Family Health Unit as a medical front desk receptionist. Offering strong customer service skills and medical scheduling expertise to attain the utmost level of patient care while providing effective tier one service.
Retail Management, Product Presentation, Sales Professional and Customer Service and successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in the sales department with over 2 years. Proven ability to assess client needs; establish rapport, build trust, and close deals. Meet and exceed sales objectives and challenging goals. Proficient in Microsoft Office. (Word, Excel, PowerPoint, Access, Web PT). Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
14
14
years of professional experience
Work History
Business Operations
Theramedic Rehab & Physical Therapy
07.2019 - 01.2024
- Streamlined operational processes by implementing data-driven solutions and optimizing workflows.
- Enhanced business efficiency by analyzing performance metrics and identifying areas for improvement.
- Reduced operational costs with rigorous budget analysis and expense tracking.
- Improved customer satisfaction, addressing concerns promptly and implementing feedback-driven improvements.
- Collaborated with cross-functional teams to develop strategies for process optimization and increased productivity.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring comfortable stay and positive feedback.
- Enhanced patient recovery by implementing customized therapeutic exercises and activities.
- Improved patient mobility with use of assistive devices and manual techniques.
- Ensured patient safety during therapy sessions, following proper protocols and guidelines.
- Assisted therapists in evaluating patients'' physical abilities and limitations for accurate treatment planning.
- Prepared necessary equipment for therapy sessions, maintaining clean and organized work environment.
- Educated patients on home exercise programs, promoting self-care and ongoing progress outside of therapy sessions.
- Work with Attorneys to make sure patients are set with Initial appointment and follow ups
- Referral patients out to get MRI, X-rays done.
- Follow up with patients to make sure they showed up to there scheduled appointments
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Chiropractic Technician/ Front Desk
Bestway HealthCare
01.2018 - 06.2019
- Improved patient comfort by skillfully adjusting and positioning chiropractic equipment during treatment sessions.
- Enhanced clinic efficiency by maintaining a clean and organized therapy area, ensuring all necessary supplies were readily available.
- Assisted in increasing patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Aided in reducing appointment delays by effectively managing the scheduling system and confirming appointments with patients.
- Boosted patient retention rates through consistent follow-up communication, providing appointment reminders and answering inquiries as needed.
- Supported chiropractors in delivering quality care by accurately recording patient medical history and treatment notes in electronic health records.
- Promoted a safe treatment environment by adhering to strict sanitation protocols for equipment cleaning and maintenance.
- Optimized appointment flow with efficient room turnover between patients while maintaining cleanliness standards.
- Facilitated successful treatment outcomes by preparing patients for procedures, explaining processes, and addressing any questions or concerns they may have had.
- Work with attorneys to make sure they would sent a LOP (Letter of Protection)
- Referring patients out to get MRI, CT scan and X-rays
- Prepare billing statements to send out to Attorneys or Car Insurance or Workers Compensation
Pharmacy Technician
Maritime Pharmacy
09.2015 - 11.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
Cell Phone Sales Representative
Wireless and Gifts
01.2012 - 08.2015
- Partnered with a high-performing sales staff to provided quality customer service
- Served as a customer advocate; interfaced with the clients' designated program administrators to provide product and service solutions and meet individual customer needs
- Assist customers with billing expense management, issue resolution, and technical troubleshooting
- Obtain significant business by delivering presale presentations to demonstrate new phone features
- Greet the customers in a timely fashion, while quickly determining their needs.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Lyndon B Johnson Hospital
Postpartum/Pharmacy
01.2012 - 01.2012
- Check patients vitals every 4 hours
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols.
- Supervised junior volunteers during their shifts, ensuring adherence to policies while providing guidance as needed.
- Assisted with meal preparation and service for patients on restricted diets, promoting proper nutrition for healing processes.
- Make sure they had plenty of fresh water as needed
- Help them to go to the restroom or to walk around the halls get some exercise.
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Provided support and companionship to patients in need of assistance.
- Reported patient requests, concerns, and other observations to staff.
Cell Phone Sales Representative
Talk & Text
01.2010 - 01.2012
- Effectively delivered post-sale care services, exceeding clients' expectations in a cost-effective manner
- Responsible for the paperwork and inventory of the store
- Responsible for taking calls
- Processed cash and credit card payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally.
Education
High School Diploma -
Milby High School
Houston, TX01.2012
Health Occupation Student Association -
Perfect Attendance
Houston, TX01.2012
Skills
- Bilingual (English/Spanish)
- Cash Handling and Management
- People-oriented
- Excellent work ethic
- Strong interpersonal skills
- Team player
- Strong conflict resolution skills
- Passionate and Dedicated to children
- Project Management
- Workflow Optimization
- Problem Solving
- Requirements Gathering
- Operational Efficiency
- Process Improvement
- Verbal Communication
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Business Operations
Theramedic Rehab & Physical Therapy
07.2019 - 01.2024
Chiropractic Technician/ Front Desk
Bestway HealthCare
01.2018 - 06.2019
Pharmacy Technician
Maritime Pharmacy
09.2015 - 11.2017
Cell Phone Sales Representative
Wireless and Gifts
01.2012 - 08.2015
Lyndon B Johnson Hospital
Postpartum/Pharmacy
01.2012 - 01.2012
Cell Phone Sales Representative
Talk & Text
01.2010 - 01.2012
High School Diploma -
Milby High School
Health Occupation Student Association -
Perfect Attendance
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