KENYA MCCALL
Jacksonville,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
23
23
years of professional experience
Work History
Team Lead
Walmart
10.2021 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Claims Supervisor
Walmart
07.2011 - 10.2021
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Built talented teams of 10 claims administrators dedicated to timely and compliant resolutions.
- Determined proper course of action for claims processing.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Developed strategic plans for day-to-day financial operations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Built talented teams of 10 claims administrators dedicated to timely and compliant resolutions.
Customer Service Associate
Walmart
04.2000 - 06.2011
- Helped over 100 customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
06.1989
Skills
- Safety Processes
- Staff Training
- Lean Manufacturing
- Account Management
- Cash Handling
- Safety processes and procedures
- Dependable and Responsible
- Excellent Communication
Accomplishments
- Welcome to Dropbox!
- Keep your files safe
- Take your stuff anywhere
- Send large files
- Work on files together
- Learn how to get started with Dropbox:
- Keep your files safe
- Dropbox lets you save photos, docs, videos and other files — all in one place — and automatically backs up your stuff
- So if your computer breaks down or you leave your phone on the train, your stuff is safe
- On Windows or Mac 1
- Make sure you’ve installed the desktop app on your computer
- 2
- Drag and drop files into the Dropbox folder
- That’s it!
- Add files to your Dropbox
- WINDOWS 1 continued home
- MAC
- On iOS or Android 1
- Tap the More actions menu (...) icon in the top right corner
- 2
- Choose Upload File (in iOS) or Upload here (in Android)
- 3
- Select the location you’d like to upload files from
- 4
- Select the files you’d like to add, and then tap Upload
- IOS ANDROID continued
- On dropbox.com 1
- Sign in to dropbox.com
- 2
- Click the blue Upload file button at the top of the window
- 3
- Choose the file you’d like to add and click Open
- 4
- Or, just drag and drop files directly into your web browser
- Home
- WEB
- Save your photos and docs to Dropbox, and access them on any computer, phone, or tablet with the Dropbox app
- Every file you save to Dropbox is automatically synced to all your devices, so you can get to your stuff from anywhere
- Take your stuff anywhere 2
- Get the desktop app Get the iOS app Get the Android app continued
- Install the desktop and mobile apps home
- Need to send a file
- Just add it to your Dropbox, share a link to it, and you’re done
- No matter how large the file is, anyone with the link can view or download a copy — even if they don’t have a Dropbox account
- On dropbox.com 1
- Sign in to dropbox.com, and find the file or folder you’d like to share
- 2
- Hover over the file or folder, and click the Share button that appears
- 3
- Enter the email addresses of the people you want share a file with and click Share
- Or click Copy link to share with anyone, even if they don’t use Dropbox
- You can copy and paste the link into an email, instant message, or wherever you’d like people to access it
- Send large files 3 continued home
- Share a link to a file
- On Windows or Mac 1
- Install the Dropbox desktop app if you haven’t already
- 2
- Open your Dropbox folder, and find the file or folder you’d like to share
- 3
- Right-click on the file and select Copy Dropbox Link
- The link will be copied automatically
- Just paste it wherever you’d like
- Continued home
- Collaborate on presentations and docs — without emailing files back and forth
- Just create a shared folder and add other people to it
- When you edit a file in a shared folder, everyone instantly gets the latest version on their devices
- On dropbox.com 1
- Sign in to dropbox.com, and click on the Sharing tab on the left side of the window
- 2
- Choose New shared folder at the top of the window, select I’d like to create and share a new folder, then click Next
- 3
- Enter a name for your shared folder, then click Next
- Work on files together 4 continued
- Set up a shared folder home 4
- Enter the email addresses of the people you want to invite
- 5
- Add a personal message and set Can edit or Can view permissions, and then click Share
- Continued home
- You’re all set to use Dropbox
- Get started now, and let us know what you think on Twitter
- Hooray, now you’re a Dropbox all-star! 5 continued home
- See more tips and tricks
- Check out our Help Centre to learn how to recover old versions of files, save space on your computer with Selective Sync, and explore other advanced features
- Dropbox also includes a number of security tools to help you further protect your account and data
- Visit our Security page to learn how to create a strong, unique password, enable two-step verification, and adjust your security settings
- There’s even more to Dropbox
- Need more space or extra sharing controls?
- Learn more about Dropbox Plus
- Looking for a better way to collaborate at work
- Learn more about Dropbox Business
- Happy Dropboxing! home
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead - Walmart
10.2021 - Current
Claims Supervisor - Walmart
07.2011 - 10.2021
Customer Service Associate - Walmart
04.2000 - 06.2011
Carver Senior High School - High School Diploma,
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