Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kenya Acey

Oklahoma City,OK

Summary

Organized and efficient Data Entry Specialist with 4+ years of experience in data organization, proofreading and word processing. Team leader working to support group efforts to meet critical deadlines. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Assistant Manager

EZMessenger
10.2023 - Current
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Mentored team members to enhance professional development and accountability in workplace.
    • Helped with delegating assignments to meet coverage and service demands.
    • Conducted employee performance evaluations, providing constructive feedback for growth and development.
    • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to increase company's productivity and profitability with quality workers.
    • Streamlined legal document filing system, reducing retrieval time for attorneys and paralegals.
    • Proofread legal documents, contributing to high-quality work product and timely submissions.
    • Enhanced communication between legal team members by establishing a centralized email distribution list for case updates.
    • Filed court documents and legal pleadings with court clerk on behalf of attorneys.

New Client Setup Packet Specialist

Paycom
10.2022 - 10.2023
  • Provided input for the development of department and company initiatives to support process and system improvements as needed.
  • Maintained 98% average on data accuracy rate
  • Managed multiple accounts simultaneously, prioritizing tasks effectively to meet 3-week deadlines and achieve goals.
  • Reduced errors and increased efficiency through thorough proofreading and editing of data provided through spreadsheets.
  • Collaborated across departments to ensure consistency and accuracy in shared database resources.
  • Optimized existing spreadsheets for better tracking and analysis of entered data.
  • Maintained and managed client files.
  • Monitored all communication channels including, but not limited to, e-mail and telephone notifications providing prompt responses.
  • Communicated effectively with clients and colleagues to establish cordial and effective working relationships.
  • Demonstrated initiative by constantly looking for and recommending ways to improve the NCS Specialist role.

Lead Data Entry Specialist

EZMessenger
01.2018 - 10.2022
  • Promoted to a leadership position within six months in recognition of strong work ethic
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Collaborated with the management team to implement new work procedures or policies
  • Assigned projects and distributed tasks to team members as per area of expertise
  • Implemented training on a variety of production assignments
  • Transferred written information into databases to maintain consistent and accurate client records while maintaining a 95% accuracy rate
  • Maintain the confidentiality of sensitive information and court documents
  • Performs high-volume data entry using word processing, spreadsheet, database, or other computer software
  • Encouraged positive employee relationships through communication, training, and development coaching.
  • Reduced errors in data entry by implementing a thorough double-checking system.

Call Center Representative

NTT DATA Services
10.2017 - 01.2018
    • Keep records of customer interactions or transactions, details of inquiries, complaints, or comments, and actions taken
    • Check to ensure that appropriate changes were made to resolve customers' problems
    • Determine charges for health insurance requested, collect deposits or payments, or arrange for billing
    • Refer unresolved customer grievances to designated departments for further investigation
    • Review health insurance policy terms to determine whether a particular loss is covered by insurance.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
    • Educated customers about billing, payment processing and support policies and procedures.

Gate Agent

G2 Secure Staff
03.2015 - 11.2016
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
  • Examine passenger documentation to determine destinations and assign boarding passes
  • Check baggage and cargo and direct passengers to designated locations for loading
  • Trace lost, delayed, or misdirected baggage for customers.
  • Managed passenger check-in by verifying customers' travel documentation

Education

Certification - Dental Assisting

Metro Technology Centers - Springlake
Oklahoma City, OK
05.2013

High School Diploma -

Green Valley High School
Henderson, NV

Skills

    • Analytical Skills
    • Spreadsheet Management and Creation
    • Microsoft Office
    • Client Liaison
    • Problem Solving
      • Document Management and Scanning
      • Accuracy and Attention to Detail
      • Customer Service
      • Training & Development

Websites

Timeline

Assistant Manager

EZMessenger
10.2023 - Current

New Client Setup Packet Specialist

Paycom
10.2022 - 10.2023

Lead Data Entry Specialist

EZMessenger
01.2018 - 10.2022

Call Center Representative

NTT DATA Services
10.2017 - 01.2018

Gate Agent

G2 Secure Staff
03.2015 - 11.2016

Certification - Dental Assisting

Metro Technology Centers - Springlake

High School Diploma -

Green Valley High School

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Kenya Acey