Kenya Acosta
Wesley Chapel
Summary
Compassionate Certified Nursing Assistant with a strong focus on patient care, wound assessment, and HIPAA compliance. Committed to enhancing patient outcomes through reliable teamwork and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Blue Heron Senior Living
01.2023 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted nursing staff with patient assessments, contributing to holistic care plans.
- Trained new staff on protocols and best practices in resident care and safety procedures.
- Implemented infection control measures, enhancing health standards within the facility.
- Maintained accurate documentation of patient care activities, ensuring compliance with regulations.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Sales Representative
At Home
10.2024 - 10.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and trends within the industry.
- Collaborated with cross-functional teams to create tailored solutions for clients, ensuring alignment with business objectives.
- Trained and mentored junior sales representatives, fostering a culture of continuous improvement and knowledge sharing.
- Implemented strategic sales initiatives that increased overall revenue and market penetration.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Certified Nursing Assistant
Tampa Lakes Health And Rehabilitation Center
01.2021 - 04.2024
- Provided compassionate care to patients, addressing physical and emotional needs effectively.
- Assisted nursing staff with daily patient activities, ensuring comfort and safety standards were met.
- Monitored vital signs and reported changes to healthcare team, promoting timely interventions.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on health management strategies, enhancing overall understanding of conditions.
- Trained new staff on best practices in patient care and facility protocols, fostering a supportive environment.
- Maintained accurate documentation of patient information in compliance with regulatory standards.
- Advocated for patients' rights and needs, ensuring adherence to ethical care practices.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Cashier Supervisor
Hibachi Express
01.2019 - 10.2023
- Provided exceptional customer service and addressed inquiries efficiently.
- Operated cash register accurately for transactions and refunds.
- Maintained organized checkout area to enhance workflow and efficiency.
- Assisted in training new cashiers on procedures and customer interaction techniques.
- Resolved customer complaints with a focus on satisfaction and retention.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Manager in Charge
Wendys
03.2020 - 05.2023
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff, enhancing team performance and morale.
- Implemented process improvements, increasing operational efficiency across shifts.
- Managed inventory control, optimizing stock levels and reducing waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Conducted performance evaluations, providing constructive feedback for employee growth.
- Collaborated with management to establish strategic goals for store profitability.
- Analyzed sales data, identifying trends to inform staffing and product decisions.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
Education
License - Wound Care
Vohra Wound Physicians
Online12-2025
License - Electrocardiogram (EKG)
Aguilas International Technical Institute
Tampa, FL11-2025
License - Wound Care / Ostomy Care
Wound Learning Academy
Florida03-2025
Graduate Certificate - Medical Terminology
Rice University
Houston, TX06-2022
Graduate Certificate - Nursing
CNA Training And Testing Center
Brandon, FL09-2021
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Basic life support
- Vital signs monitoring
- Wound assessment
- Pressure ulcer prevention
- Wound care quality improvement
- Wound care patient confidentiality
- Wound care risk management
- Wound healing monitoring
- Fluent bilingualism
- Memory retention
- Sight translation
- Terminology research
Certification
- CNA - Certified Nurse Assistant
- CET - EKG Technician
- Certified - CPR
- Wound Care License
- Resident Translator (English-Spanish)
Timeline
Sales Representative
At Home
10.2024 - 10.2025
Certified Nursing Assistant
Blue Heron Senior Living
01.2023 - Current
Certified Nursing Assistant
Tampa Lakes Health And Rehabilitation Center
01.2021 - 04.2024
Manager in Charge
Wendys
03.2020 - 05.2023
Cashier Supervisor
Hibachi Express
01.2019 - 10.2023
License - Wound Care
Vohra Wound Physicians
License - Electrocardiogram (EKG)
Aguilas International Technical Institute
License - Wound Care / Ostomy Care
Wound Learning Academy
Graduate Certificate - Medical Terminology
Rice University
Graduate Certificate - Nursing
CNA Training And Testing Center