Kenya Acosta
Wesley Chapel,FL
Summary
Compassionate Certified Nursing Assistant focused on enhancing patient outcomes through effective communication and teamwork. Experienced in wound assessment and maintaining HIPAA compliance while delivering high-quality personal care.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Hospice CNA
Gulfside Hospice
Zephyrhills, Florida
05.2026 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization in patient care areas.
- Provided emotional support and companionship to patients and families.
- Documented patient care activities accurately in electronic health records.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
Telehealth Coordinator
Post Acute Specialist
Wesley Chapel, Florida
02.2026 - Current
- Coordinated patient care plans with interdisciplinary teams for effective service delivery.
- Managed scheduling and logistics for patient appointments and follow-ups.
- Developed and maintained documentation systems for patient records and communications.
- Communicated with healthcare providers to streamline referral processes and information exchange.
- Facilitated communication between different departments in order to resolve issues quickly.
CNA
Blue Heron Senior Living
Wesley Chapel, Florida
01.2023 - 02.2026
- Provided compassionate care to residents in daily activities and personal hygiene.
- Assisted nursing staff with medical equipment and patient monitoring tasks.
- Maintained cleanliness and organization in resident living areas and common spaces.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided emotional support to family members during difficult times.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents in preparing for activities and social programs.
Sales Representative
At Home
10.2024 - 10.2025
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and trends within the industry.
- Collaborated with cross-functional teams to create tailored solutions for clients, ensuring alignment with business objectives.
- Trained and mentored junior sales representatives, fostering a culture of continuous improvement and knowledge sharing.
- Implemented strategic sales initiatives that increased overall revenue and market penetration.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Certified Nursing Assistant
Tampa Lakes Health And Rehabilitation Center
01.2021 - 04.2024
- Provided compassionate care to patients, addressing physical and emotional needs effectively.
- Assisted nursing staff with daily patient activities, ensuring comfort and safety standards were met.
- Monitored vital signs and reported changes to healthcare team, promoting timely interventions.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Educated patients and families on health management strategies, enhancing overall understanding of conditions.
- Trained new staff on best practices in patient care and facility protocols, fostering a supportive environment.
- Maintained accurate documentation of patient information in compliance with regulatory standards.
- Advocated for patients' rights and needs, ensuring adherence to ethical care practices.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Cashier Supervisor
Hibachi Express
01.2019 - 10.2023
- Provided exceptional customer service and addressed inquiries efficiently.
- Operated cash register accurately for transactions and refunds.
- Maintained organized checkout area to enhance workflow and efficiency.
- Assisted in training new cashiers on procedures and customer interaction techniques.
- Resolved customer complaints with a focus on satisfaction and retention.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Manager in Charge
Wendys
03.2020 - 05.2023
- Oversaw daily operations, ensuring adherence to quality and service standards.
- Trained and mentored staff, enhancing team performance and morale.
- Implemented process improvements, increasing operational efficiency across shifts.
- Managed inventory control, optimizing stock levels and reducing waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Conducted performance evaluations, providing constructive feedback for employee growth.
- Collaborated with management to establish strategic goals for store profitability.
- Analyzed sales data, identifying trends to inform staffing and product decisions.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Managed risk effectively by establishing robust policies and procedures that mitigated potential issues before they escalated into larger problems affecting the business operations or reputation among clients.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
Education
License - Wound Care
Vohra Wound Physicians
Online12-2025
License - Electrocardiogram (EKG)
Aguilas International Technical Institute
Tampa, FL11-2025
License - Wound Care / Ostomy Care
Wound Learning Academy
Florida03-2025
Certificate - Medical Terminology
Rice University
Houston, TX06-2022
Graduate Certificate - Nursing
CNA Training And Testing Center
Brandon, FL09-2021
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Basic life support
- Vital signs monitoring
- Wound assessment
- Pressure ulcer prevention
- Wound care quality improvement
- Wound care patient confidentiality
- Wound care risk management
- Wound healing monitoring
- Fluent bilingualism
- Memory retention
- Sight translation
- Terminology research
Certification
- CNA - Certified Nurse Assistant
- CET - EKG Technician
- BSL
- Wound Care License
- Resident Translator (English-Spanish)
Timeline
Hospice CNA
Gulfside Hospice
05.2026 - Current
Telehealth Coordinator
Post Acute Specialist
02.2026 - Current
Sales Representative
At Home
10.2024 - 10.2025
CNA
Blue Heron Senior Living
01.2023 - 02.2026
Certified Nursing Assistant
Tampa Lakes Health And Rehabilitation Center
01.2021 - 04.2024
Manager in Charge
Wendys
03.2020 - 05.2023
Cashier Supervisor
Hibachi Express
01.2019 - 10.2023
License - Wound Care
Vohra Wound Physicians
License - Electrocardiogram (EKG)
Aguilas International Technical Institute
License - Wound Care / Ostomy Care
Wound Learning Academy
Certificate - Medical Terminology
Rice University
Graduate Certificate - Nursing
CNA Training And Testing Center