Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kenya Alexander

Minneapolis,IN

Summary

Accomplished Customer Service Associate with a proven track record at Lowe's, adept in customer complaint resolution and team collaboration. Leveraged product knowledge and problem-solving skills to enhance customer satisfaction and streamline operations. Demonstrated ability to handle cash transactions accurately, ensuring positive outcomes and professional service delivery.

Overview

27
27
years of professional experience

Work History

Customer Service Associate

Lowe's
05.2001 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained up-to-date knowledge of product and service changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Front Desk Receptionist

Lee’s Inn
03.2000 - 04.2001
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Change Attendant

Majestic Star Casino & Hotel
01.1998 - 02.2000
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.

Education

High School Diploma - General Studies

West Side High School
Gary, IN
06.1993

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complaint handling

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result by introducing Software for Type tasks.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of Number staff members.

Timeline

Customer Service Associate

Lowe's
05.2001 - Current

Front Desk Receptionist

Lee’s Inn
03.2000 - 04.2001

Change Attendant

Majestic Star Casino & Hotel
01.1998 - 02.2000

High School Diploma - General Studies

West Side High School

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Kenya Alexander