Overview
Work History
Education
Skills
Core Business Competencies
Timeline
Generic

Kenya Alford

Pittsburgh,PA

Overview

17
17
years of professional experience

Work History

Community Engagement Coordinator

Trade Institute of Pittsburgh
01.2023 - Current
  • Facilitate and coordinate a robust community engagement strategy
  • Cultivate relationships with diverse communities
  • Serve as an advocate in the community to meet student needs
  • Conduct outreach and recruitment
  • Plan and facilitate workshops for alumni and follow up to ensure success after graduation
  • Manage and plan events such as open houses, Community Juneteenth Celebration, awards banquets, and more.
  • Assisted with business communications via email, social media and mailings
  • Conducted analysis of community needs and resources to support strategic plans
  • Built strong bonds with local cultural organizations by respecting unique differences and specific societal norms
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community
  • Spoke at public events, evangelizing for organizational goals and interests
  • Conducted meetings with clergy, community leaders and organizational ally leadership
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers

Executive Administrative Assistant

Trade Institute of Pittsburgh
01.2021 - 01.2023
  • Provided high level administrative support such as answering calls, scheduling meetings, and managing executive directors calendar
  • Handled the enrollment process for incoming students
  • Managed office supplies, databases, and communications.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Organized and updated schedules for executives
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
  • Used software to coordinate meetings, appointments, and tasks senior executives
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review
  • Seamlessly interacted with colleagues to plan and complete special projects
  • Scheduled appointments and handled calenders for senior leadership
  • Organized and coordinated conferences and monthly meetings
  • Answered high volume of phone calls and email inquiries
  • Handled confidential and sensitive information with discretion and tact
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events

Legal Assistant

SMT Legal
01.2018 - 01.2021
  • Completed tasks including scheduling, filing, intakes, faxing, copying, answering the telephone, file maintenance, invoicing and payments
  • Engaged with organizations, insurance agencies, and other social service providers.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
  • Scheduled appointments, court appearances, and depositions for busy law firm
  • Organized documents to manage paper and electronic filing systems of clients
  • Prepared and drafted correspondence and legal forms to maintain smooth communications
  • Responded to client inquiries to provide accurate legal advice and offer assistance
  • Contacted clients to schedule appointments and discuss progress of cases
  • Communicated pertinent information to clients via phone, email, and mail

Receptionist

Jackson Kelly, PLLC
01.2014 - 01.2017
  • Answer a multi-line telephone system
  • Sorted and distributed incoming and outgoing mail
  • Completed faxing, copying, and various other office duties.
  • Resolved customer problems and complaints
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Kept reception area clean and neat to give visitors positive first impression
  • Restocked supplies and submitted purchase orders to maintain stock levels

File Clerk

Caroselli Beachler
01.2013 - 01.2014
  • Maintained the organization of a filing system, including coding files for proper placement and managing access to files
  • Handled requests for copies of files and ensured they were returned
  • Use scanners to convert forms, receipts, and reports into electronic format.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals
  • Maintained physical and computer-based filing systems
  • Examined, categorized, and sorted incoming documents
  • Located and retrieved requested documents in accordance with established policies
  • Sorted and classified documents into appropriate filing systems for increased traceability
  • Assisted with data entry and administrative support tasks to help meet team goals
  • Assisted with document scanning and imaging projects to support accurate file back-up

Hospitality/Info Greeter

University of Pittsburgh Medical Center
01.2012 - 01.2013
  • Greeted hospital guests and provided verbal assistance, guidance, and direction to visitors and patients as needed
  • Served as a reference source regarding visiting hours, directions, delivery, general admitting and hospital policies
  • Assisted in handling complaints and potentially unpleasant situations.
  • Collaborated with various team members to meet guests' requests
  • Managed multiple tasks simultaneously and completed all assigned duties each shift
  • Monitored guests for compliance with safety and security protocols, raising any issue with security
  • Greeted customers with smile and provided friendly, knowledgeable service

Legal Secretary /Assistant

Public Defender’s Office
01.2007 - 01.2011
  • Responsible for reviewing and researching daily District Court dockets
  • Assigned cases to 22 Misdemeanor Assistant Public Defenders
  • Maintained case files and attorney assignment calendars.
  • Screened telephone calls and forwarded to appropriate departments
  • Organized files for court proceedings
  • Created, indexed, and maintained client binders
  • Developed and maintained filing and retrieval systems
  • Transcribed legal documents and phone conversations
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
  • Completed data entry of legal documents into electronic filing systems
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing
  • Answered and directed calls using multi-line switchboard
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials

Education

Associates Degree/Executive Legal Secretary -

Duff’s Business Institute
Pittsburgh, PA

Skills

  • Recruitment Expertise
  • Workshop Organization
  • Public Speaking
  • Outreach Management
  • Event Coordination
  • Written and Verbal Communication
  • Community Outreach
  • Fundraising Coordination
  • Advocacy Experience
  • Recruitment Strategies
  • Proficient in Google & Microsoft Applications, All database systems
  • Client Needs Assessments
  • Onsite Facility Tours
  • Client Meetings

Core Business Competencies

  • 20 years of administrative experience
  • Cross Functional Team Leadership
  • Excellent written and oral communication skills
  • Extremely organized and detail-oriented
  • Diverse customer management
  • Strategic planning and management
  • Project management
  • Proficient in Microsoft and Google applications

Timeline

Community Engagement Coordinator

Trade Institute of Pittsburgh
01.2023 - Current

Executive Administrative Assistant

Trade Institute of Pittsburgh
01.2021 - 01.2023

Legal Assistant

SMT Legal
01.2018 - 01.2021

Receptionist

Jackson Kelly, PLLC
01.2014 - 01.2017

File Clerk

Caroselli Beachler
01.2013 - 01.2014

Hospitality/Info Greeter

University of Pittsburgh Medical Center
01.2012 - 01.2013

Legal Secretary /Assistant

Public Defender’s Office
01.2007 - 01.2011

Associates Degree/Executive Legal Secretary -

Duff’s Business Institute

Similar Profiles

CREATE PROFILE
Kenya Alford