Kenya Alvarado
Columbus,OH
Summary
Compassionate Lead Direct Support Professional known for high productivity and efficient task completion. Possess specialized skills in behavioral support, crisis intervention, and development of individual service plans. Excel in communication, empathy, and leadership, ensuring meaningful support and positive outcomes for individuals with disabilities.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Concentra Urgent Care
02.2025 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Lead Direct Support Professional
Heinzerling
07.2023 - 01.2025
- Developed and implemented individualized service plans for each client, in accordance with state regulations.
- Provided direct support to clients in activities of daily living such as hygiene, meal preparation, and housekeeping.
- Conducted assessments to ensure compliance with standards and regulations.
- Making schedules
- Booking appointments/ field trips
- Trained new staff members on safety protocols and best practices for providing quality services to individuals with disabilities.
- Monitored the performance of direct support professionals and provided feedback as needed.
- Collaborated with other professionals including case managers, therapists, physicians, family members.to ensure comprehensive care plan implementation.
- Organized special events such as birthday parties or holiday celebrations for clients.
Customer Service Representative
Chipotle
02.2022 - 06.2023
- Train new employees
- Money handler
- Front line
Education
High School Diploma -
Franklinton Prep
Columbus, OH06-2023
Skills
- Personal care assistance
- Client advocacy
- Behavioral support
- Activity planning
- Disability awareness
- Client documentation
- First aid and safety
- Relationship building
- Client support
- Charting and documentation
- Verbal and written communication
- Recreational activities
- Health services
- First aid and CPR
- Appointment scheduling
Timeline
Front Desk Receptionist
Concentra Urgent Care
02.2025 - 08.2025
Lead Direct Support Professional
Heinzerling
07.2023 - 01.2025
Customer Service Representative
Chipotle
02.2022 - 06.2023
High School Diploma -
Franklinton Prep
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