Kenya Anglin
Houston,TX
Summary
Serviced-focused professional dedicated to delivering positive experiences to employees and vendors. Dedicated to offering exceptional assistance to team members and clients. Highly efficient planning, problem-solving, and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Chick-fil-A
08.2018 - 05.2022
- Planned, developed, and implemented organizational policies and goals
- Managed daily inventory and ordered supplies to ensure adequate stock levels
- Oversaw sales records, controllable expenses, and cost items to enhance profitability
- Executed internal marketing strategies through suggestive selling, sampling, and positive guest interactions
- Utilized strong analytical, organizational, and project management skills with keen attention to detail
- Ensured a safe working environment for Managers and Team Members through a comprehensive Safety Program
- Administered policies and procedures consistently and fairly
- Collaborated effectively to meet service level agreements
- Provided clear, continuous feedback and set expectations for team performance
- Maintained the store’s professional image, appearance, and cleanliness
- Planned staffing needs and selected quality team members
- Developed a training plan to build a high-performing restaurant team
- Managed budgets, financial plans, and controlled expenditures
- Identified and nurtured high-potential employees to support organizational growth
- Conducted corrective disciplinary actions when necessary
- Built and maintained strong relationships with the ownership group
- Interviewed, hired, and trained associates, particularly at the management level
- Ensured high-quality and accurate guest service
- Completed all administrative paperwork associated with the Manager position.
Day Manager
Chick-fil-A
12.2016 - 08.2018
- Formulated and maintained quality assurance objectives aligned with corporate policies and goals
- Maintained safety standards and cleanliness of the service area
- Fostered a culture of excellence in customer service throughout branch operations
- Delivered exceptional hospitality and customer service
- Efficiently handled all guest requests and inquiries
- Managed commission associates by setting and monitoring daily, weekly, and monthly goals
- Enforced standard policies and procedures
- Ordered food, dairy, and kitchen supplies
- Provided a warm welcome and courteous farewell to each guest.
Assistant Manager
Chick-fil-A
06.2016 - 12.2016
- Monitored productivity through labor percentages and adjusted labor hours as needed
- Efficiently reconciled drawers and assisted with cash management
- Created truck orders and verified vendor deliveries.
Team Member
Chick-fil-A
06.2015 - 06.2016
- Demonstrated servant leadership skills
- Assisted in training and developing new team members
- Represented Chick-fil-A positively and developed strong guest relationships.
Assistant Manager
McDonald’s
05.2008 - 06.2015
- Supervised associates and ensured customer safety and security
- Provided excellent customer service in a high-volume environment
- Communicated effectively with customers, subordinates, and supervisors
- Maintained a professional and friendly environment
- Developed staff schedules and managed weekly work assignments.
Education
Associate of Science - X-ray Tech
Houston Community College
Houston, TX05.2026
Skills
- Administrative Duties
- Food Service
- Problem Solving
- Supervisory Experience
- Data Entry
- Administrative Support
- Service-oriented mindset
Certification
ServSafe Certified
Personal Information
Title: General Manager
References
Available upon request
Timeline
General Manager
Chick-fil-A
08.2018 - 05.2022
Day Manager
Chick-fil-A
12.2016 - 08.2018
Assistant Manager
Chick-fil-A
06.2016 - 12.2016
Team Member
Chick-fil-A
06.2015 - 06.2016
Assistant Manager
McDonald’s
05.2008 - 06.2015
Associate of Science - X-ray Tech
Houston Community College
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