Kenya Askew
Atlanta,GA
Summary
Dynamic and results-driven healthcare leader with extensive experience in clinical operations, patient care, and team management within both established organizations and startup environments. Adept at building and scaling programs, optimizing workflows, and fostering collaborative, patient-centered cultures to achieve operational excellence. Recognized for exceptional leadership, problem-solving, and the ability to navigate complex challenges with innovative solutions. Proven track record of exceeding performance metrics, driving employee engagement, and delivering superior customer service. Passionate about empowering teams and leveraging expertise to create impactful, sustainable results in the healthcare industry. Skilled in managing multidisciplinary teams, implementing training programs, and championing initiatives that enhance organizational growth and employee retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Clinic Administrator
Walmart Health
09.2019 - 08.2024
- Improved patient care outcomes by implementing evidence-based practices and innovative care models
- Directed cross-functional teams to enhance healthcare service quality, achieving high patient satisfaction
- Developed and executed talent management programs, boosting staff retention and professional development
- Orchestrated collaborations to expand healthcare resources and access, improving community health infrastructure
- Reduced operational costs by 15% through data-driven workflow optimizations while upholding care standards
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
- Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
- Developed and executed standards and objectives to promote corporate vision.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Implemented a comprehensive performance management system that effectively tracked staff accomplishments, allowing for more informed decision-making regarding promotions and raises.
Certified Medical Assistant | Certified Phlebotomist
Med Post Urgent Care | Wellstar Urgent Care
01.2017 - 01.2019
- Provided mentorship and training to new staff, enhancing their proficiency in clinical protocols and patient care, thereby streamlining the onboarding process and reinforcing team unity
- Earned consistent recognition for delivering superior patient care, fostering patient satisfaction and loyalty through diligent practice and ethical standards
- Entrusted with managerial responsibilities during leadership absences, showcasing competence in clinical administration and reinforcing operational continuity
Certified Medical Assistant
Wellness Medicine
01.2015 - 01.2017
- Organized and executed wellness events, enhancing community outreach and patient education
- Conducted new hire onboarding and training to maintain high levels of patient satisfaction
- Managed a comprehensive patient referral system, coordinating over 100 referrals weekly for timely specialist access
Patient Care Coordinator
Smith Personal Care
01.2011 - 01.2015
- Coordinated care for executive clients, balancing complex schedules and appointments with healthcare providers, while maintaining privacy and personal preferences
- Administered daily living activities including meal preparation, medication management, and mobility assistance, tailoring care plans to individual health and wellness requirements
- Fostered trusting relationships with patients, providing emotional support and companionship, and acted as a communication bridge with families and healthcare professionals
Patient Account Representative
Northside Hospital
01.2007 - 01.2010
- Managed patient payment plan setup and collection processes, ensuring accurate billing and improved revenue cycle management while maintaining high patient satisfaction
- Verified patient insurance details to prevent billing errors and collaborated with external entities, including legal representatives, to supply precise itemized billing, complying with patient consent requirements
- Led team meetings to identify and implement process improvements, contributing to cross-functional team collaboration and the achievement of patient account management objectives
Education
Certified Phlebotomy Tech - Phlebotomy
Clinical Skills Training Centre
01.2015
Certified Medical Assistant - Medical Assistant
Sanford Brown College
01.2011
Skills
- Project Management
- Strategic Planning
- Leadership & Team Development
- Financial Management
- Problem Solving
- Regulatory Compliance
- Patient Relations & Customer Service
- Operational Efficiency
- Epic
- Start Up Proficiency
- NPS
- Healthcare management
- Appointment scheduling
- Patient relations
- HIPAA compliance
- Clinical management
Certification
- Certified Phlebotomy Tech, Clinical Skills Training Centre, 01/01/15
- Certified Medical Assistant, Sanford Brown College, 01/01/11
Timeline
Health Clinic Administrator
Walmart Health
09.2019 - 08.2024
Certified Medical Assistant | Certified Phlebotomist
Med Post Urgent Care | Wellstar Urgent Care
01.2017 - 01.2019
Certified Medical Assistant
Wellness Medicine
01.2015 - 01.2017
Patient Care Coordinator
Smith Personal Care
01.2011 - 01.2015
Patient Account Representative
Northside Hospital
01.2007 - 01.2010
Certified Medical Assistant - Medical Assistant
Sanford Brown College
- Certified Phlebotomy Tech, Clinical Skills Training Centre, 01/01/15
- Certified Medical Assistant, Sanford Brown College, 01/01/11
Certified Phlebotomy Tech - Phlebotomy
Clinical Skills Training Centre
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