Kenya Barfield
Houston,Texas
Summary
Experienced Customer Service Agent with over 10 years of experience in Customer service . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Debt Collector
TSI
03.2023 - 12.2024
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Documented customer payment interactions and account statuses for future reference.
Security Officer
United Protective Services
03.2023 - 11.2023
- Patrolled and monitored worksite by foot.
- Prevented unauthorized access to worksite and verified necessary persons
- Reported suspicious activities to law enforcement
- Checked in hourly with work team to provide whereabouts
Tech Support Specialist
Concentrix
10.2022 - 03.2023
- Utilized comprehensive understanding of Apple hardware, software, and services to resolve a wide range of technical inquiries.
- Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
- Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
Modivcare
12.2021 - 09.2022
- Assisted clients with setting appointments to and from medical appointments
- Re-routed clients trips when needed to assist the pickup of their medication
- Answered phone calls and answered questions from potential customers.
Customer Service Agent
PODS Moving & Storage
03.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Warehouse Worker
Oncall Staffing
08.2020 - 12.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Gathered, sorted and scanned documents to enter into computer system.
Assistant Manager
Dollar Tree
05.2018 - 12.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Customer Service Specialist
Car Research
08.2017 - 02.2018
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Education
Medical Assistant -
Northwest Educational Center
Houston, TX04.2020
Diploma -
Sam Houston MSTC HS
7100 Irvington BLVD12.2016
Skills
- Customer Relations
- Empathetic and genuine
- Friendly and professional communications
- Proficient
Education
Houston, TX,7100 Irvington BLVD
Contact
Houston, Texas 77040
Timeline
Debt Collector
TSI
03.2023 - 12.2024
Security Officer
United Protective Services
03.2023 - 11.2023
Tech Support Specialist
Concentrix
10.2022 - 03.2023
Customer Service Representative
Modivcare
12.2021 - 09.2022
Customer Service Agent
PODS Moving & Storage
03.2021 - 12.2021
Warehouse Worker
Oncall Staffing
08.2020 - 12.2020
Assistant Manager
Dollar Tree
05.2018 - 12.2018
Customer Service Specialist
Car Research
08.2017 - 02.2018
Medical Assistant -
Northwest Educational Center
Diploma -
Sam Houston MSTC HS