Summary
Overview
Work History
Education
Skills
Timeline
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Kenya Bracy

Bronx,NY

Summary

Proven leader and efficient multi-tasker, adept in driving significant sales growth and team development at Stop & Shop. Leveraged retail sales expertise and natural leadership to mentor staff across multiple departments, over 18 different locations achieving seamless promotional executions and customer satisfaction. Skillfully balanced merchandise planning with customer-oriented strategies, fostering a motivated and high-performing team environment. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Merchandising Field Specialist

Stop and Shop Supermarket
07.2023 - Current
  • Coordinated cross-functional efforts between sales teams and other departments for seamless execution of promotional events and product launches.
  • Trained junior merchandisers to execute company standards, fostering a high-quality workforce in the field.
  • Boosted sales performance through strategic placement of promotional materials and signage.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Assisted in new store openings, efficiently setting up displays according to corporate guidelines for maximum impact upon launch.
  • Trained and developed associates in 18 locations

Customer Service Manager

Stop & Shop
05.2023 - 07.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.d

Kitchen Specialist

StopandShop
01.2019 - 04.2023
  • Trained team members to manage hot bar stations.
  • Regularly inspected equipment for functionality, scheduling maintenance or replacement when necessary.
  • Assisted in the development of seasonal menus, incorporating fresh ingredients for optimal flavor profiles.
  • Implemented daily operating procedures to make work easy and efficient.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set schedules for over 35 locations throughout New York and New Jersey by planning and designating shifts and hours.
  • Managed high-volume orders during peak times, maintaining excellent service without compromising food quality or presentation.

Perishable Manager

StopandShop
07.2018 - 01.2019
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Over saw 5 perishable departments Meat, Deli, Seafood, Bakery and Produce

Deli Manager

Stop & Shop
11.2015 - 07.2018
  • Greeted customers and provided excellent customer service.
  • Cross-trained and coordinated scheduling with team members to ensure seamless
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Set schedules for 20-25 associates by planning and designating shifts and hours.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.

Deli Manager

Pathmark
09.1997 - 10.2015
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Communicated clear expectations and goals to each team member.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Supervised and directed all merchandise and shipment processing..
  • Mentor new sales associates to contribute to the store's positive culture.
  • Set schedules for up to 30 staff by planning and designating shifts and hours.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.

Education

High School Diploma -

Bronx Regional High School
New York, NY
06.1994

Skills

  • Retail sales
  • Customer-oriented
  • Active listening skills
  • Consistently meets sales goals
  • Merchandising
  • Skilled problem solver
  • Motivated team player
  • Natural leader
  • Staff training/development
  • Efficient multi-tasker
  • Pricing strategy
  • Store Layout
  • Merchandise planning

Timeline

Merchandising Field Specialist

Stop and Shop Supermarket
07.2023 - Current

Customer Service Manager

Stop & Shop
05.2023 - 07.2023

Kitchen Specialist

StopandShop
01.2019 - 04.2023

Perishable Manager

StopandShop
07.2018 - 01.2019

Deli Manager

Stop & Shop
11.2015 - 07.2018

Deli Manager

Pathmark
09.1997 - 10.2015

High School Diploma -

Bronx Regional High School

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Kenya Bracy