Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kenya Brown

Hampton,Va

Summary

Resourceful Dietary Aide with extensive knowledge of food service practices and proven skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge of dietary aide and patient meal services. Committed dietary with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages customer service expertise to manage job functions. Excellent communicator with focus on results.

Overview

15
15
years of professional experience

Work History

Dietary Operator

Bon Secours
03.2020 - 04.2023
  • Taking incoming calls from patients as well making outgoing phone calls, Keeping my patients informed on their diet and supplement orders
  • Making phone calls to nurses and dieticians to keep an open understanding of patients orders that are entered into the system to ensure accuracy or to validate any changes being made
  • Allowing meal suggestions and helping schedule meal orders throughout the day
  • Completing allergy logs and patient summary reports.
  • Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.

Customer Service Associate

Sentara Regional Medical Center
08.2016 - 09.2019
  • Taking patient orders, helping patients understand the diet given and accommodating them with ordering meals
  • Communicating with nurses and dieticians staying updated with diet changes
  • Completing paperwork , maintaining a neat and organized work space
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Banquet Server

Ford's Colony
03.2011 - 06.2014
  • Set up banquets, serve, and clean up at a 4-Star Golf Club & Resort Restaurant.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Office Assistant

Achieving Careers today
07.2010 - 11.2012
  • Answering phones, organizing paperwork, filing, faxing, creating folders of paperwork for the public, informing people on the services in the building I worked in.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Cashier

Aramark
09.2008 - 02.2012
  • Clean dining area, answer any questions or concerns the students may have, assist my co-workers with task if needed, organize paperwork every now and then, perform paperwork.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Equivalency Diploma - General High School Curriculum

Jamestown High school
10.2009

Skills

  • Safety Compliance
  • Equipment Operation
  • Project Management
  • Quality Assurance

Accomplishments

Completed Achieving Careers Today ( work training program)

References

Kisa White, Penniman Rd, williamsburg, VA, 23185, 757-903-7251, Personal reference, 9

Timeline

Dietary Operator

Bon Secours
03.2020 - 04.2023

Customer Service Associate

Sentara Regional Medical Center
08.2016 - 09.2019

Banquet Server

Ford's Colony
03.2011 - 06.2014

Office Assistant

Achieving Careers today
07.2010 - 11.2012

Cashier

Aramark
09.2008 - 02.2012

High School Equivalency Diploma - General High School Curriculum

Jamestown High school

Similar Profiles

CREATE PROFILE
Kenya Brown