Kenya Brown
Orange Park,FLORIDA
Summary
Highly motivated and detail-oriented professional with a proven track record in administration and customer service. Skilled in multitasking, problem-solving, and meeting deadlines in fast-paced environments. Proficient in leveraging various computer systems and committed to delivering quality service. Seeking a Claims Adjustment Representative position with United Health Group, bringing extensive experience in healthcare, finance, and customer service.
Overview
11
11
years of professional experience
Work History
Member Service Specialist & Claim Adjuster
VyStar Credit Union
Jacksonville, Florida
06.2018 - Current
- Managed member financial accounts, resolving inquiries and problems efficiently.
- Processed claims and ensured confidentiality while providing quality service.
- Analyzed transactional data, inputted information accurately, and processed payments.
- Attained firm knowledge of products and services to offer tailored solutions to members.
Account Service Representative & Claim Adjuster
ADT Security
Jacksonville, Florida
05.2015 - 05.2018
- Leveraged home automation and security solutions to build strong customer relationships.
- Processed claims and resolved technical issues promptly and accurately.
- Handled payments, forms, and service applications with attention to detail and accuracy.
Service Department Representative
Safetouch Security System Inc
Jacksonville, Florida
10.2014 - 04.2015
- Provided technical and administrative support to customers, resolving service inquiries.
- Acted as a liaison between customers and departments, ensuring satisfaction.
- Successfully resolved customer complaints and special needs.
Business Manager
WIS International Services
Jacksonville, Florida
05.2014 - 09.2014
- Provided inventory solutions to retail and specialty customers, gathering data accurately.
- Conducted inventory scans and traveled to various customer locations.
Customer Service
ATT
Orange Park, FL
10.2012 - 04.2014
- Assisted customers with product questions and issue resolution.
- Identified sales opportunities and provided technical support.
- Analyzed transactional data and provided exceptional customer service.
Education
High School Diploma -
Douglas Anderson School of Arts
Jacksonville, FL06-2010
Skills
- Attention to Detail
- Analytical Skills
- Oral Communication
- Customer Focus
- Problem Solving
- Policy Interpretation
- Confidential Records Management
- Computer/Data Entry (MS Excel & SQL)
- Proficiency in Atlas, Avaya, Oracle, SQL, Siebel
Timeline
Member Service Specialist & Claim Adjuster
VyStar Credit Union
06.2018 - Current
Account Service Representative & Claim Adjuster
ADT Security
05.2015 - 05.2018
Service Department Representative
Safetouch Security System Inc
10.2014 - 04.2015
Business Manager
WIS International Services
05.2014 - 09.2014
Customer Service
ATT
10.2012 - 04.2014
High School Diploma -
Douglas Anderson School of Arts
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