Kenya Brown
AIKEN,SC
Summary
Customer-focused professional with 15+ years of experience in building strong client relationships, solving complex problems, and driving customer satisfaction. Adept at proactive engagement, onboarding, and ensuring customer success. Passionate about reducing churn and increasing customer retention through exceptional support and strategic problem-solving.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Advance Technology Leaders
10.2024 - Current
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Central Research Inc
09.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Line Assembler
Club Car LLC
03.2019 - 12.2019
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Practiced standard operating procedures for consistent production results.
- Removed imperfections in component pieces and finished work.
- Protected team members by identifying and removing safety hazards, keeping pathways clear, and equipment properly stored.
- Followed specifics of each production run to perform high-quality work within specified tolerances.
Skills
- Scheduling
- Complaint resolution
- Account updating
- Key holder experience
- Microsoft outlook
- Punctuality and reliability
- Professional telephone demeanor
- Conflict resolution
- Warehousing functions
- Relationship building
- Record preparation
- Active listening
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative
Advance Technology Leaders
10.2024 - Current
Customer Service Representative
Central Research Inc
09.2023 - 01.2024
Line Assembler
Club Car LLC
03.2019 - 12.2019
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