KENYA BROWN
Montgomery,AL
Summary
Certified Phlebotomy Technician with over 1 year of hospital experience and current experience in a plasma collection center. Skilled in venipuncture, patient care, specimen handling, and clinical documentation. Strong ability to communicate with patients and work efficiently in fast-paced healthcare environments.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Phlebotomy Technician / Donor Technician
CSL Plasma
Montgomery, AL
02.2026 - Current
- Perform venipuncture and assist with plasma collection procedures
- Monitor donor vitals and ensure donor safety throughout procedures
- Maintain sterile environment and follow infection control protocols
- Document donor information accurately in compliance with HIPAA
Certified Phlebotomy Technician
Jackson Hospital
Montgomery, AL
08.2024 - 01.2026
- Performed venipuncture on diverse patient populations in a hospital setting
- Managed specimen collection with attention to accuracy and patient care
- Maintained clinical records and ensured HIPAA compliance
- Communicated with patients and coordinated with nursing staff for workflow efficiency
Healthcare Customer Service Representative - Financial Navigation
Teleperformance
Montgomery, AL
01.2024 - 05.2024
- Assisted patients with insurance, billing, and healthcare navigation
- Supported scheduling and pre-authorizations for services
- Maintained secure records and provided empathetic patient communication
Customer Service Representative - Banking Services
Sykes
Montgomery, AL
12.2021 - 12.2023
- Managed customer accounts and resolved issues professionally
- Handled confidential financial information securely
- Adapted communication styles to meet customer needs
Education
Medical Phlebotomy Program -
Jes Health Service
High School Diploma -
The Bridge Academy
Skills
- Patient Care & Communication
- Venipuncture
- Specimen Collection & Handling
- HIPAA Compliance
- EMR/EHR Systems
- Vital Signs Monitoring
- Infection Control
- Scheduling & Coordination
- Medical Office Support
- Time Management
Timeline
Phlebotomy Technician / Donor Technician
CSL Plasma
02.2026 - Current
Certified Phlebotomy Technician
Jackson Hospital
08.2024 - 01.2026
Healthcare Customer Service Representative - Financial Navigation
Teleperformance
01.2024 - 05.2024
Customer Service Representative - Banking Services
Sykes
12.2021 - 12.2023
Medical Phlebotomy Program -
Jes Health Service
High School Diploma -
The Bridge Academy