Kenya Bryan
Glen Allen,United States
Summary
Data-driven and detail-oriented Information Management Technician, with a recently attained CompTia Security+ certification, looking to pivot into a career in Technical Support. Proactive problem solver with a passion for technology bringing excellent research and investigative skills, strong customer service skills and the proven ability to resolve complex technical issues quickly and efficiently.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Review Specialist II (Remote)
Conifer Health Solutions
06.2021 - 09.2024
- Monitored system performance and troubleshot issues using self-service IT.
- Served as a subject matter expert on various projects, providing valuable input towards achieving project objectives in a timely manner.
- Carried out root cause analysis on recurring issues encountered during reviews; proposed viable solutions that led to long-term improvements.
- Crafted comprehensive training materials for new hires, facilitating their seamless integration into the team.
Medical Coder (Temporary)
Capital Area Health Network
11.2020 - 05.2021
- Tested and evaluated new technology
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully leveraged various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Claims Coding Specialist I
VCU Health
11.2017 - 11.2020
- Controlled high volumes of medical records efficiently while maintaining strict attention to detail during the coding process.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Troubleshot hardware and software issues.
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
Healthcare Administration Internship Coordinator
Definite Medical Billing Solutions, LLC
08.2017 - 10.2017
- Obtained internship opportunities and assigned coding students to facilities to perform their extended training for hands-on purposes.
- Ensured all internship agreements and reports were completed accurately, and kept securely.
- Supported students with additional counseling, insight and information as it related to Healthcare Administration.
Senior Chat Advocacy Coordinator
Capital One
10.2011 - 04.2014
- Controlled third tier complaints and solved complex account related issues for customers via chat and email to avoid litigation and BBB complaints.
- Engaged in up to 10 full service customer chats daily while consistently achieving a quality rating exceeding 96 percent for customer interactions.
- Selected to join the Beta Team to collaborate with management of various lines of business to identify continuous improvement opportunities and performance gaps to create and update specific process documentation utilized by chat agents and participated in the development of new customer service software systems to improve customer engagement.
Patient Service Representative
VCU Health
08.2006 - 09.2011
- Registered patients upon arrival for outpatient Radiology procedures while serving as an advocate and liaison between patients and healthcare providers.
- Acquired proficiency in the maintenance of medical documentation and electronic medical records (filing, operation reports, test results, home care forms).
- Oversaw scheduling and order entry for the Radiology Department using Cerner and IDX systems efficiently and without errors.
Education
Bachelor's - Psychology
Virginia Commonwealth University
Richmond, VA08.2004
Skills
- CompTIA Security Certified
- Customer Service expertise
- Ability to communicate effectively verbally and in writing with individuals and groups
- Extensive skills and experience with desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
- Excellent research and investigative skills
- Data Analysis
- Ability to utilize troubleshooting tools and skilled in managing desktops, laptops, tablets, and phones
- Knowledge in working with help request tracking and reporting tools
- Training development
- Remote Conferencing and Communication
- Team Collaboration
Certification
- Security+, Computing Technology Industry Association (CompTia Security+) - June 2024
Timeline
Claims Review Specialist II (Remote)
Conifer Health Solutions
06.2021 - 09.2024
Medical Coder (Temporary)
Capital Area Health Network
11.2020 - 05.2021
Claims Coding Specialist I
VCU Health
11.2017 - 11.2020
Healthcare Administration Internship Coordinator
Definite Medical Billing Solutions, LLC
08.2017 - 10.2017
Senior Chat Advocacy Coordinator
Capital One
10.2011 - 04.2014
Patient Service Representative
VCU Health
08.2006 - 09.2011
- Security+, Computing Technology Industry Association (CompTia Security+) - June 2024
Bachelor's - Psychology
Virginia Commonwealth University
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