Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kenya Bull

Winter Haven,FL

Summary

Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably with Merlin Entertainments Group Ltd. Excelled in heavy lifting, inventory tracking, and fostering clear communication across departments. Proven ability to enhance order fulfillment processes and maintain high-quality control standards, ensuring efficiency and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Warehouse Assistant

Merlin Entertainments Group Ltd.
07.2022 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Completed cycle counts and monthly inventory.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Conducted research to address shipping errors and packaging mistakes.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Utilized cherry picker(op), wave, reach truck to store and move items throughout the facility.
  • Work in coolers and freezers to store products and order pulling in freezers and coolers.

Notary Public/Notary Signing Agent(as Needed)

KB Notary
04.2021 - Current
  • Updated journal with names and dates for permanent record.
  • Checked documents and identifying credentials for all parties.
  • Looked for signs of fraud or coercion and refused notarization.
  • Administered oath to document signers to obtain affirmation of truth.
  • Certified and attested power of attorney documents, acknowledgements and deeds.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Examined documents for accuracy, completion and compliance before notarizing.
  • Checked documents for accuracy and correct signing before notarizing.
  • Utilized specialized software to accurately track notary services performed.
  • Set up and managed appointments for client notary services.
  • Checked client identification to maintain compliance with state legal requirements.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Attended public notary seminars to stay informed of updates to relevant laws and regulations.

Customer Service Representative

The Home Depot Inc
02.2020 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Utilized reach truck,OP & forklift to carry heavy loads throughout the store.

Caregiver(As Needed)

Edlers Estates Family Care Center
07.2012 - 08.2018
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Recorded status and duties completed in logbooks for management.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

General Warehouse Associate

Advance Auto Parts Distribution Center
04.2016 - 07.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Education

Diploma - General Studies

Lake Gibson Senior High School
Lakeland, FL
05.2009

Skills

  • Loading and unloading
  • Shipping and receiving
  • Order Picking
  • Packaging and Labeling
  • Warehouse Safety
  • Heavy Lifting
  • Warehouse Operations
  • Storage Organization
  • Order Preparation
  • Inventory Tracking
  • Order Fulfillment
  • Warehouse Logistics
  • Supply Ordering
  • Quality Control
  • Heavy Equipment Operation
  • Cycle counting
  • Material Handling
  • Operations Support
  • Shipment Palletization
  • Equipment Troubleshooting
  • Picking and Packing
  • Assembly and production
  • Cleaning and Organizing
  • Microsoft Excel
  • Clear Communication
  • Self-Motivated and Disciplined
  • Order picking and processing
  • Forklift Operations

Affiliations

National Notary Association

Certification

First Aid

CPR

Commissioned Notary Public

Timeline

General Warehouse Assistant

Merlin Entertainments Group Ltd.
07.2022 - Current

Notary Public/Notary Signing Agent(as Needed)

KB Notary
04.2021 - Current

Customer Service Representative

The Home Depot Inc
02.2020 - 02.2023

General Warehouse Associate

Advance Auto Parts Distribution Center
04.2016 - 07.2018

Caregiver(As Needed)

Edlers Estates Family Care Center
07.2012 - 08.2018

Diploma - General Studies

Lake Gibson Senior High School

Similar Profiles

CREATE PROFILE
Kenya Bull