Kenya Cano
El Paso,TX
Summary
Dynamic Customer Care Representative with proven expertise in customer service and bilingual communication (Spanish/English) honed at El Paso Electric. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Skilled in Microsoft Office and adept at data entry, demonstrating a commitment to efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
El Paso Electric
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Envision Radiology
11.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology - Cosmetology
Dubiski Career High School
Grand Prairie, TX05.2020
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Proficient in Microsoft Word and Excel
- 100% bilingual in Spanish and English
- OSHA certified
- Capable of project management, report preparation, and front office operations
Timeline
Customer Care Representative
El Paso Electric
02.2024 - Current
Customer Service Representative
Envision Radiology
11.2022 - 05.2023
Cosmetology - Cosmetology
Dubiski Career High School
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