Kenya Chandler
Summary
Driven to excel, I leveraged relationship-building and market analysis skills at Baptist Medical Center to significantly enhance client trust and territory growth. My collaborative teamwork and strategic sales planning consistently surpassed targets, fostering robust client relationships and contributing to substantial revenue increases without exceeding a single numerical percentage.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Representative
Baptist Medical Center
08.2023 - 08.2024
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Assisted physicians with patient education efforts, providing resources and support as needed.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Demonstrated comprehensive product expertise during sales calls, addressing client questions with confidence and authority.
- Provided exceptional customer service throughout the entire sales process, fostering loyalty among clients and repeat business opportunities.
- Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Developed persuasive negotiation tactics that resulted in favorable pricing agreements with clients.
- Evaluated promotional campaigns'' effectiveness by analyzing data on product adoption rates among target demographics.
- Coordinated closely with other departments to ensure seamless integration of sales efforts across the organization.
- Conducted market research to identify new business opportunities within assigned territory.
- Strengthened relationships with healthcare providers, ensuring they were well-informed about latest product developments.
- Increased market share by effectively managing and expanding client database.
- Maintained up-to-date knowledge of industry trends and competitors, allowing for strategic planning and execution.
- Used consultative sales approach to understand and meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Insurance Agent
Primerica
01.2022 - 08.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
Front Desk Agent
Baptist Memorial Hospital
07.2021 - 01.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Healthcare Customer Service Representative
CVS
10.2020 - 07.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
Education
Associate of Arts - Arts Education
East Mississippi Community College
Scooba, MS12.2023
GED -
East Mississippi Community College
Scooba, MS07.2022
Skills
Positive Attitude
Relationship Building
Problem-Solving
Sales Presentations
Scheduling Meetings
Data Collection
Goal-oriented mindset
Market Analysis
Collaborative Teamwork
Strategic Sales Planning
Client Relationship Management
Territory Growth
Product Demonstrations
Sales Data Analysis
Contract Negotiation
Analytical Thinking
Sales Reporting
Territory Development
Client Education
Customer Education
Work Prioritization
Document Management
Networking capabilities
Inventory Management
Overcoming Objections
New Hire Training
Electronic Medical Records
Vendor Management
Insurance Requirements
On-site demonstrations and training
Client acquisition
New Business Development
Customer Relations
Lead Qualification
Account Management
Prospecting and Cold Calling
Customer Communication
Product and service knowledge
Pharmaceutical sales
Product Promotions
Planning and coordination
Expense Management
Business Development
Sales Campaign Development
Strategic Planning
Product and Service Sales
Customer Needs Analysis
ERP Software
Network development
Database Management
Customer Service
Customer Needs Assessment
Competitive Analysis
Market Conditions Monitoring
Lead prospecting
Onsite Evaluations
Customer Technical Support
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Salesforce Certified Administrator - Salesforce.
- Technical Sales Certification (TSC) - National Coalition of Certification Centers (NC3).
- Certified Professional Sales Person (CPSP) - National Association of Sales Professionals.
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- [State] Driver's License
Languages
English
Full Professional
Timeline
Medical Representative
Baptist Medical Center
08.2023 - 08.2024
Insurance Agent
Primerica
01.2022 - 08.2023
Front Desk Agent
Baptist Memorial Hospital
07.2021 - 01.2022
Healthcare Customer Service Representative
CVS
10.2020 - 07.2021
Associate of Arts - Arts Education
East Mississippi Community College
GED -
East Mississippi Community College
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