Kenya Cheatham
Process Expert
Indianapolis,IN
Summary
Self-directed achiever with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in data analysis and team leadership. Excellent reporting, record keeping and relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Grievance and Appeal Manager
Anthem, Inc.
Indianapolis, IN
06.2019 - Current
- Attends product demos for grievance and appeal platforms, performs user acceptance testing, and provides approval for release.
- Develops training programs to boost employee skills and staff retention rate.
- Meets deadlines by proactively managing individual and team tasks and streamlining processes.
- Identifies partnership opportunities and establishes favorable business connections.
- Interviews and hires talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathers and reviews customer feedback to improve operations.
- Complies with regulatory guidelines and requirements.
- Delivers feedback to decision-makers regarding employee performance and training needs.
- Applies customer feedback to develop process improvements and support long-term business needs.
- Researched product and issue resolution tactics to address associate concerns.
G & A Analyst/Patient Care Coordinator
Anthem, Inc.
Indianapolis, IN
03.2006 - 06.2019
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Supported patient care excellence via planning and interpretation of programs.
- Coordinated charitable, government and community resources for patients.
- Updated documentation and reports detailing patient communications and progress of medically necessary service requested.
- Liaised between hospital departments to facilitate effective communication.
- Conducted research, gathered information from multiple sources and presented results.
- Worked with patients to schedule tests and procedures.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
Skills
Employee Development
Product training
Staff Training
Team Player
Project Management
Verbal/written communication
Strategic planning
Improvement initiatives
Complaint Resolution
Medical terminology understanding
Operations management
Coaching and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Grievance and Appeal Manager
Anthem, Inc.
06.2019 - Current
G & A Analyst/Patient Care Coordinator
Anthem, Inc.
03.2006 - 06.2019